AddressGrabber Business  
The quickest way to capture contact  
 
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  About AddressGrabber™ Business

  Installation & Registration FAQs

  Troubleshooting FAQs

  About AddressGrabber™ Business

What is AddressGrabber™ Business?

AddressGrabber™ captures addresses effectively and quickly from Web forms, e-mail, Web pages, Word processors, Spreadsheets, Databases, PDAs, etc - and smartly transfers them into your application with a single click.

AddressGrabber™ automatically extracts Salutation, Name, Company, Title, Address, Phone, Fax, e-mail and Web address; transfers them into the corresponding fields of your destination application, with just one click.

It includes enhanced features such as mapping web form tags for better accuracy while capturing web forms, verify addresses in USPS website, schedule activities and processes. This software also supports a number of popular applications.

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What software does AddressGrabber™ support?

AddressGrabber™ Business supports the following applications:

Contact Managers
  • ACT!™ 2009 / 2008 / 2007 / 2006 / 2005 for Windows
  • ACT!™ 2009 / 2008 / 2007 / 2006 / 2005 Premium for Workgroup
  • ACT! 6.0/ 2000
  • GoldMine® 6.5 / 6.0 Corporate Edition (Works with SQL and dBASE databases)
  • GoldMine® 5.7 / 5.5
  • Maximizer™ 6.0
  • MS Outlook® 2007 / 2003 / 2002 / 2000
Accounting Application
  • QuickBooks® 2007 / 2006 / 2005 / 2004 / 2003
  • QuickBooks® 2002 / 2001
  • Quicken 2003 / 2001
  • Microsoft Money 2002
  • Peachtree Premium Accounting 2007 / 2006 / 2005 / 2004
  • Peachtree Complete Accounting 2007 / 2006 / 2005 / 2004 / 2003 / 8.0 / 7.0 / 6.0
Shipping Application
  • UPS OnLine WorldShip 9.0 / 8.0 / 7.0 / 3.5 / 3.1 / 2.5
  • FedEx Ship Manager QuickShip 5.2
E-mail Applications
  • MS Outlook® 2007 / 2003 / 2002 / 2000
  • Outlook® Express® 5.00 / 4.72 / 4.71
CRM Applications
  • GoldMine® FrontOffice 2002 / 2000
  • GoldMine® 7.0 / 6.7 / 6.6 / 6.5 / 6.0
Printers
  • Smart Label Printer 6.0.7 / 4.5 / 4.02
  • DYMO LabelWriter 6.0
Office Tools
  • MS Word 2007 / 2003 / 2002 / 2000 / 97 / 95
  • MS Excel 2007 / 2003 / 2000
Browser
  • Internet Explorer
Internet Postage Tools
  • Stamps.com Internet postage v 6.0/ 5.1 / 3.5 / 3.2 / 2.2
PDA
  • Palm Desktop 4.1.4 / 4.1.2 / 4.1 / 4.0
Others
  • DataExport

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What are the contact details that can be transferred using AddressGrabber™ Business?

SalutationFirstNameLastName
CompanyJob TitleDepartment
AddressCityState
ZipCountryPhone [Ext]
Phone1 [Ext]FaxMobile
PagerEmailEmail 1
Website+ 15 User Defined Fields

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Can I transfer additional details?

Yes. You can transfer up to 15 additional user defined fields.

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What addresses does AddressGrabber™ Business support?

AddressGrabber™ comes to you with on-line help, which is very simple and straightforward. You may also download the user manual for detailed information on product usage.

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Can I transfer multiple addresses at a time using AddressGrabber™?

This feature is not available in AddressGrabber™. You can try ListGrabber that transfers multiple addresses at a time.

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Do I need any special training to use the software?

AddressGrabber™ Business comes with online help, which is very simple and self-explanatory. You can also refer to the Quick Start Guide and User manual for more details.

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Which edition of AddressGrabber™ is right for me?

Refer to the following link that compares the features of our products. You can select the product that supports the application you are currently using in your system. http://www.egrabber.com/product_chart.htm

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  Installation & Registration FAQs

What are the System Requirements to install AddressGrabber™?

  • Microsoft Windows Vista (32-bit) Enterprise Edition
  • Microsoft Windows XP (with Service Pack 2 installed)
  • Microsoft Windows 2000 (with Service Pack 4 installed)
  • Pentium or equivalent recommended 128 MB RAM or as required by the OS
  • 75 MB free space in Hard Disk to install
  • 30 MB free space to run the application
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How do I install the trial version of AddressGrabber™ Business?

Download the installation file from http://www.egrabber.com/addressgrabberbusiness/trial.html. The InstallShield Wizard guides you through rest of the process.

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What are restrictions in the trial version?

The trial version is fully functional but can be used only for specific period.

After successful installation, you can evaluate the product for three days or 50 transfers, whichever occurs earlier.

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My trial version has expired, Can I download it again?

Once your trial version expires, you cannot download it again. However, you can contact our customer support and extend the trial version period for another 10 days.

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How do I purchase the product?

You can purchase our products online: http://store.egrabber.com/index.php?p=product&id=8&parent=2

You can also contact our customer support to purchase the product.

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I am not able to register the product. What could be the problem?

  • Check whether you have entered the License Key properly. You can copy and paste the License Key to avoid typing errors.
  • Ensure that you are connected to Internet at the time of registering the product.
  • The other problems are, your Internet connection may be slow, or the server may be busy. In these circumstances, check the Internet connection and try registering after some time.
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Can I use AddressGrabber™ Business in multiple systems?

If you want to use the product in multiple systems, you need to purchase multiple licenses. Contact our customer support to get multiple licenses. If you want to use the product in another system with the same license key, follow the steps:

  • Unregister the product in System A.
  • Install and register in System B.
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I upgraded my system. How to install and register AddressGrabber™ Business with the same license key?

You have to follow the steps provided in the previous answer. Unregister, upgrade your system, again install, and register the product.

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My hard disk crashed and I was not able to unregister the product. How do I register the product again?

In such exceptional cases, you can contact our customer support to obtain a new license key. Your earlier license key is revoked and using this key in future violates the terms of License Agreement.

Note: Regarding Question Nos. 9 & 10, we recommend you to have a Backup of the software in a CD or in another system to avoid such discrepancies.

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Can I use AddressGrabber™ Business though network?

AddressGrabber™ cannot be run through network. It must be installed on the local hard disk. However, using AddressGrabber™ you can transfer addresses to applications that are available on network.

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I still have Questions!

Contact our customer support:
Tel: (408) 516-4580 (8:00 AM to 5:00 PM – PST)
Technical Support: eGrabber Support Center

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  Troubleshooting FAQs

Can I check for duplicates in all the applications?

You can check for duplicates while you are transferring to contact managers like ACT!™, GoldMine®, Maximizer®, Outlook® and Palm® only.

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I have transferred a contact to ACT!. But I am not able to view the transferred contact?

In the Link Options Window, click the Duplicate Check tab. Select the option Bring ACT! to forefront after transfer. Now AddressGrabber™ displays the transferred contact in front of all the open windows.

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In the Contact Linker window, the option "Update existing contact" is disabled. Why?

When AddressGrabber™ finds more than one duplicate record in ACT!, the option Update existing contact is disabled. You can either add the contact as a new record or skip the transfer.

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When I try to login to ACT! through AddressGrabber Link Options, I get the message as 'login failed'.

You need to have logged into ACT! with administrator rights to add or update the contacts. Check whether you have the administrator rights for the corresponding user name in ACT! database.

Now try to login from AddressGrabber.

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While logging into the Goldmine from AddressGrabber Link Options, I get the following error message:
"User does not have required access right. Login with another User Name."

You should have already logged into GoldMine with the administrator rights. If you do not have the access rights, then you cannot add or update the contacts in GoldMine.

For GoldMine 7.0 & previous versions:
Ensure that you have logged into GoldMine with access rights.

  • Launch Goldmine.
  • Click 'File > Configure > User Settings'.
  • Select the appropriate User Name.
  • Click 'Properties'.
  • Click the 'Access' tab and ensure that all the options under 'Contact Record' are selected.
Now login to GoldMine from AddressGrabber Link Options.

For GoldMine 8.0:
Ensure that you have logged into GoldMine with access rights.
  • Launch Goldmine.
  • Click 'Tools > User Settings'.
  • Select the appropriate User Name.
  • Click 'Properties'.
  • Click the 'Access' tab and ensure that all the options under 'Contact Record' are selected.
Now login to GoldMine from AddressGrabber Link Options.

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