AddressGrabber for Web CRM  
The quickest way to capture contacts  
 
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  About AddressGrabber™ for Web CRM

 Installation & Registration FAQs

  About AddressGrabber™ for Web CRM

What is AddressGrabber™ for Web CRM?

AddressGrabber™ captures addresses effectively and quickly from Web forms, e-mail, Web pages, Word documents - and smartly transfers them into your application with a single click.

AddressGrabber™ automatically extracts Salutation, Name, Company, Title, Address, Phone, Fax, e-mail and Web address; transfers them into the corresponding fields of your database, with just one click.

It includes enhanced features such as mapping web form tags for better accuracy while capturing web forms, verify addresses in USPS website, schedule activities and processes.

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What are the applications supported by AddressGrabber™ for Web CRM?

AddressGrabber™ for Web CRM supports the following applications:

  • salesforce.com®
  • PC Recruiter™ for Web
  • Microsoft® Outlook®
  • Microsoft® Excel
  • CardScan®

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My database application is not supported by AddressGrabber™ for Web CRM. How do I transfer addresses?

You can try our other eGrabber Products that support various applications. Refer to the following link to decide on the product that meets your requirements.

http://www.egrabber.com/products.html

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Do I need any special training to use the software?

AddressGrabber™ for Web CRM comes with online help, which is very simple and self-explanatory. You can also refer to the Quick Start Guide and User manual for more details

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  Installation & Registration FAQs

What are the System Requirements to install AddressGrabber™?

Pentium PC or higher, 256 MB RAM, 100 MB of available space in Hard Disk to install and run the software.

Operating System Supported:

  • Microsoft® Windows Vista® (32-bit) Enterprise Edition
  • Microsoft® Windows® XP (Service Pack 2.0)
  • Microsoft® Windows® 2000 (Service Pack 4.0)

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How do I install the trial version of AddressGrabber™ for Web CRM?

Download the installation file from

http://www.egrabber.com/agwebcrm/trial.html

The InstallShield Wizard guides you through rest of the process.

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What are restrictions in the trial version?

The trial version is fully functional but can be used only for specific period.

After successful installation, you can evaluate the product for three days.

You can also obtain a Free Trial License key and use the trial version for 10 days or 100 transfers, whichever occurs earlier.

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How do I obtain a Free Trial License Key?

If you have provided a valid email ID at the time of downloading the product, you can receive the License Key at your email ID.

After installation, the eGrabber Product Registration window appears. Enter the License Key in the space provided and click Register Now.

Click Continue to start using the product.

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My trial version has expired. Can I download it again?

Once your trial version expires, you cannot download it again. However, you can contact our customer support and extend the trial version period for another 10 days.

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How do I purchase the product?

You can purchase our products online:

http://www.egrabber.com/agwebcrm/buying_info.html

You can also contact our customer support to purchase the product.

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I am not able to register the product. What could be the problem?

  • Check whether you have entered the License Key properly. You can copy and paste the License Key to avoid typing errors.
  • Ensure that you are connected to Internet at the time of registering the product.
  • The other problems are, your Internet connection may be slow, or the server may be busy. In these circumstances, check the Internet connection and try registering after some time.

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Can I use AddressGrabber™ for Web CRM in multiple systems?

If you want to use the product in multiple systems, you need to purchase multiple licenses. Contact our customer support to get multiple licenses. If you want to use the product in another system with the same license key, follow the steps:

  • Unregister the product in System A.
  • Install and register in System B.

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I upgraded my system. How to install and register AddressGrabber™ for Web CRM with the same license key?

You have to follow the steps provided in the previous answer. Unregister, upgrade your system, again install, and register the product.

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My hard disk crashed and I was not able to unregister the product. How do I register the product again?

In such exceptional cases, you can contact our customer support to obtain a new license key. Your earlier license key is revoked and using this key in future violates the terms of License Agreement.

Note: We recommend you to have a Backup of the software in a CD or in another system to avoid such discrepancies.

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Can I use AddressGrabber™ for Web CRM though network?

AddressGrabber™ cannot be run through network. It must be installed on the local hard disk. However, using AddressGrabber™ you can transfer addresses to applications that are available on network.

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I still have Questions!

Contact our customer support:

Phone: (408) 872-3100 (8:00 AM to 5:00 PM - PST)

Email:

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