eGrabber™ provides free phone support for the first 30 days of purchase of software and free email support for software that were purchased up to 18 months ago. eGrabber does not maintain archives or versions of software that are more than 18 months old.
How do I add my application Icon in the AddressGrabber Toolbar?
Click 'Menu>Options'. In the 'Options' dialog box, click 'Destination Links'. Select the appropriate application and click 'Show on ToolBar'. Now the selected application Icon is added to the toolbar.
How do I remove an Icon from the AddressGrabber™ Toolbar?
In the AddressGrabber™ Toolbar, right-click the Icon to be removed and click 'Remove Link'.
I always capture addresses from Outlook Email. Whenever I launch AddressGrabber, the source application is displayed as 'Selected Text'. Can I have the Source Application as 'Outlook' when I launch AddressGrabber™?
When the option 'Auto Source Select' is selected, the Source Application is displayed according to the selected application. If you want to have a specific application to be displayed as Source, you need to disable this option.
Click 'Menu>Options'. In the 'Options' dialog box, click 'Source Links'. Clear the 'Auto Source Select' checkbox. Then select the appropriate application like Outlook as your Source in the AddressGrabber toolbar.
Now whenever you launch AddressGrabber™, the selected application is displayed as Source.
When I click "Verify Address" in AddressGrabber™ Parse Result Window, I come across the following error message. "A connection with the server could not be established". What is the problem?
When you click "Verify Address", the address is compared with the USPS website. Hence, you need to be connected to Internet while using this option. Check your Internet connection and try again.
I have setup to Format Data in AddressGrabber Options. But the data is transferred in the original format.
In the AddressGrabber Parse Result Window, check whether the "Use Format Options" checkbox is selected. If it is selected and still the changes are not reflected, then clear this check box and again select it to refresh the data.
I made some changes to the details displayed in the AddressGrabber Parse Result Window. Can I revert to the original data?
You do not have any option to revert to the original data. However, you can click 'Parse Again' and AddressGrabber™ captures the same data again. Now you get the original data.
The AddressGrabber™ Parse Result Window displays only the Contact Details. How do I verify the data I have specified to be transferred to the User Fields?
In the AddressGrabber™ Parse Result Window, click the 'User Fields' tab. The User Fields names along with corresponding values are displayed in this tab.
I have scheduled activities in the 'Link Options'. Can I verify and edit the activity before transferring to my database?
Yes. In the AddressGrabber™ Parse Result Window, click the 'Activity' tab. The schedules activities are displayed. You can also edit the activity here and transfer to your database.
Can I transfer a particular contact alone eliminating the activity?
Yes. In the AddressGrabber™ Parse Result Window, click the 'Activity' tab. The schedules activities are displayed. Clear the checkbox displayed prior to the activity names. Now the specific contact is transferred without the activity. However, when you transfer another contact, the activity is again scheduled by default.
I do not want to view the Parse Result window each time. Can I hide this window?
Yes. In the AddressGrabber™ Parse Result Window, click the 'Settings' option and deselect the option 'Display parse result window'. Now you can transfer the contacts directly to your database without viewing the Parse Result Window.
I have hidden the Parse Result Window. How do I get the window to be displayed again?
Click 'Menu>Options' and in the 'Options' dialog box, click 'Miscellaneous'. Select the 'Confirm extraction results before sending' checkbox to view the Parse Result Window.
Can I transfer an image to a Picture field in my database?
No. AddressGrabber™ does not support picture fields.
When I update an existing contact in Outlook, the existing text in the 'Contacts' tab is not updated. A new set of data is added to the section. Why?
AddressGrabber™ retains the old information in the 'Contacts' tab for later reference. If you do not want to have the old details, you can delete them manually.
I have
setup to transfer into the 'Lead' section in salesforce.com®;
During the transfer, I want to transfer a particular
contact alone to the 'Account' section. Is it possible?
While transferring to salesforce.com®, the Parse
Result Window contains a tab 'Transfer In'. You can
click here to make changes to the 'Transfer In' setup
and select the required section to transfer the contact.
However, the changes made are permanent. If you want
to transfer the next contact to a different section,
you need to make the changes accordingly.
In the Contact Linker, the option 'Update existing contact' is disabled.
When AddressGrabber™ finds more than one duplicate record in the contact manager, the option 'Update existing contact' is disabled. You can either add the contact as a new record or skip the transfer.
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