eGrabber provides free phone support for the first 30 days of purchase of software and free email support for software that were purchased up to 18 months ago. eGrabber does not maintain archives or versions of software that are more than 18 months old.
Can I remove the Icons in toolbar without opening the 'Options'?
Right-click the required Icon in toolbar and select Hide Icon to remove the Icon from toolbar.
When I open another application, ListGrabber Toolbar is not visible.
Click Settings in ListGrabber Toolbar. Check whether the option Toolbar always in Front is selected. When this option is enabled, even when you open another application, the Toolbar is displayed in front of all the open windows.
I want to use the F8 key in another application. Can I disable this key in ListGrabber?
Click Settings in ListGrabber Toolbar. Click the option 'Enable Shortcut key to Capture to Grid' to enable or disable the shortcut key.
The ListGrabber Grid is displayed each time I capture addresses from various websites. Can I hide the Grid while capturing and later on open for verification?
In the ListGrabber Options window, click Miscellaneous. Clear the option 'Bring grid to the forefront after processing'. Now while capturing addresses, the Grid is not displayed.
Once your capturing is finished, right-click the Tray Icon and click 'Show Grid' to open the Grid that contains the captured information.
I closed ListGrabber without saving the data in the Grid. Is it possible to retrieve the data?
Yes. ListGrabber automatically saves the data available in the Grid in a temporary file. The file is saved with filename as 'LG Auto Save.txt' in the ListGrabber Folder.
You can open the file from the ListGrabber Grid File menu. This is a temporary file and saves only the last captured information in the Grid. Hence, save the data in a different filename to retain the information.
Can I transfer the email addresses only from a list of contact details?
While transferring, select the settings as 'Extract Email Addresses'. This option enables you to transfer the email addresses only from a list.
In the Contact Linker window, why the option 'Update existing contact' is disabled?
When ListGrabber finds more than one duplicate record in the contact manager, the option 'Update existing contact' is disabled. You can either add the contact as a new record or skip the transfer.
While transferring to Excel, the fields in addresses are separated by commas. One of my address lines contains a comma and hence is split into two different fields. How to resolve this?
If your field contains a comma, you can enable the 'Quotation' option in the Excel Transfer Options to avoid the fields being split into two. This option places the field with comma within quotation marks. When a field is found within quotes, the comma in the field is ignored and transferred as a single field.
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