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Integrate your ACT! and Outlook Calendars |
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If you maintain calendars in both ACT! and Outlook, you may want to view a consolidated calendar information in both applications. Integrating both the ACT! and Outlook calendars allows you to accomplish this.
Here's how you can do it:
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Import your Outlook calendar items to an ACT! database (Use the ACT! Import Wizard). |
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Open each calendar entry and map the activity to the corresponding ACT! contact. |
If you are using ACT! Premium, you can synchronize the ACT! calendar with Outlook so that changes are automatically reflected. Here's how:
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Select Tools >> ACT! Scheduler from the menu. |
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Select Create a Task from the options under Schedule Tasks. |
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Choose the ACT! database where you have imported the calendar items. |
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Use the dropdown in the Select a Task window to choose Outlook activity synchronization. Select Finish. |
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Respond Effectively to Negotiation Tactics |
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Though the signs of economic recovery are strong, the pressure to reduce costs remain and so customers continue to squeeze sales people for discounts and concessions.
Here are 2 things you can do to avoid mistakes and respond strongly when negotiating with customers:
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Think value: Whenever your customer asks for a discount, think about the value that your product brings to your customers. |
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Don’t concede too much, too soon: Never rush in with offers and discounts. Is there something that the customer can do for you? Can she use her social media reach to benefit your company or product? |
These can help you avoid common mistakes that sales people make during negotiations and minimize damage.
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| Case Study |
| ResumeGrabber helped a career management firm maximize business performance. Read the full story |
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