• What is ResumeGrabber™ Pro?


• Who can use ResumeGrabber™ Pro?


• What is new in ResumeGrabber™ Pro?


• Do I need any special training to use the software?


• What are sources from which the resumes can be transferred?


• What are the search engines supported by ResumeGrabber?


• Is it possible to transfer resumes from email and web pages?


• Can I use ResumeGrabber to store resumes?


• What are the applications that ResumeGrabber supports?


• When I try to launch ResumeGrabber, I get an error message 'An unidentified program wants access to your computer'


• How can I transfer resumes if I do not have the application supported by ResumeGrabber?


• How do I verify that I am transferring only relevant resumes when I am searching for resumes in a website (i.e. when a search results in thousands of resumes)?


• Is it possible to transfer information, if the resume is not containing complete contact details?

• What is Version License?


• What is Annual Subscription License?


• How is the One year period calculated for the subscription model?

• When I try to launch ResumeGrabber, I get an error message 'An unidentified program wants access to your computer'


• I do not see the box to enter my search keywords?


• When I open another application, ResumeGrabber Toolbar is not visible.


• When I "Grab" resumes, I often get the following error: "Please select contact information to Grab"


• I am not able to capture resumes in "HTML" format?

• What is ResumeGrabber Grid?


• What are the details displayed in ResumeGrabber Grid?


• What is the advantage of ResumeGrabber Grid?


• How do I transfer resumes from ResumeGrabber Grid into my application?


• How do I transfer the details other than contact information (like recruitment status, experience etc.) from the ResumeGrabber Grid into my application?


• What is the difference between "Rejected" and "Never Show"?


• How do I check for resumes that I have marked as "Never Show"?


• In the ResumeGrabber Grid, why the % of relevance column is not displayed?


• If I want to search for a keyword and display the % of relevance, do I have to capture the resumes again?


• What is the difference between the Hot Keywords and the Keywords entered in the 'Search' tab?


• Can I send email to a candidate using ResumeGrabber?


• Can I change the destination application from the Grid?


• Can I find out the website from which I extracted the resume?


• The 'Find' button is disabled. I am not able to use the Find feature.


• The resumes from the search results are not imported to the Grid properly.


• I have mapped the User-defined fields in the Grid. But no data is displayed.


• I changed the options in 'Location Filter' and 'Hot Keywords'. But the changes are not reflected in the ResumeGrabber Grid.


• Can I save the email IDs of the candidates?


• I am capturing results from multiple search engines and there are chances of getting the same resumes from different search results. Can I avoid this?


• I find that a record highlighted as duplicate is required and I don't want to delete it. How do I remove the highlight from this record?


• How do I add the Education and Skill Sets to ResumeGrabber Grid?


• Can I replace the column values?


• How the distance is calculated?


• The distance field is blank for some of the records. Why?
  
  
• The text in the ResumeGrabber Grid is not clear. How do I increase the font size?


• How do I select multiple resumes in the ResumeGrabber Grid?


• When I reject or delete a resume, a warning message appears. By mistake, I have selected the option 'Don't show me this again' in this message window and I do not get the warning messages now. Can I have the warning message enabled again?


• Information other than a resume is also transferred to the ResumeGrabber Grid from the Google search. How to avoid this?


• When I search for resumes containing "Sales Manager", I get results that contain either "Sales" or "Manager" or both. How do I filter resumes that contain both the words only?

• How can I transfer resumes directly into my application without opening ResumeGrabber Grid?


• What is destination option?


• What are the available destination options?


• What is the advantage of Add Links + Notes?


• When I transfer into ACT! or Outlook, the resume is saved in a default folder and a link is created. How to save the resume in a different location and create the link?


• The resumes are already saved in my system. How can I create a link in my application to the existing resumes?


• Can I save the resume file in other formats?


• Can I check for duplicates in all the applications?


• After transferring resumes to one application, is it possible to transfer the same resumes to another application?
  
  
• When I transfer a selected resume, I get the following error message:
  "There is no current resume to attach. Please select a resume and try again." What could be wrong?


• I have transferred a resume to my Outlook Address Book. But I am not able to view the transferred contact.


• When I transfer multiple resumes to my Outlook, how can I view the transferred resumes?


• In the Contact Linker window, the option "Update existing contact" is disabled?


• When I update an existing contact, the existing link and text are not updated. An additional link to the resume is created in Outlook. Why?
  

• What are the System Requirements to install ResumeGrabber?


• Which product is right for my needs? ResumeGrabber Standard or ResumeGrabber Pro?


• How do I install the trial version of ResumeGrabber Pro?


• What are restrictions in the trial version?


• How do I obtain a Free Trial License Key?


• My trial version has expired; Can I download it again?


• How do I purchase the product?


• I am not able to register the product. What could be the problem?


• Can I use ResumeGrabber Pro in multiple systems?


• I upgraded my system. How to install and register ResumeGrabber Pro with the same license key?


• My hard disk crashed and I was not able to unregister the product. How do I register the product again?


• I still have Questions!
  
  
  

What is ResumeGrabber™ Pro?

ResumeGrabber enables you to screen and transfer multiple resumes into ACT!, GoldMine, Outlook, Excel, online ATS like PC Recruiter, Big Biller and other applications. The Program automatically extracts contact information from a resume and transfers details to your application. The resume can be saved in Notes section of your contact manager for better manipulation.

Who can use ResumeGrabber™ Pro?

Recruiters and HR managers who frequently enter name and address details from resumes into contact managers can make use of ResumeGrabber efficiently. This program overcomes manual data entry by automating transfer of resumes into contact manager. This method also eliminates data entry errors.

What is new in ResumeGrabber™ Pro?

• Supports Zoho People, the On-Demand HRIS & Recruitment solution from Zoho.
• Now imports resumes from all major search engines such as Yahoo, MSN Live, Alta Vista and AllTheWeb in addition to Google™.
• Checks for duplicates based on contact details parsed in the grid.
• New fields like Phone Extension, Job Title, Company, Skills, Education, Distance and Source have been provided in the ResumeGrabber grid.
• Add selected text to grid columns from the lower pane through simple click and transfer mechanism.
• Latest PCR, Excel and Big Biller PRD's have been included in the build.
• Option to capture only selected resumes from job portals using custom PPD's.
• Get alerts for job portals requiring customized drivers.
• Delay option provided for importing resumes from Job portals.
• Distance calculator to identify distance between candidate's location and recruiter's location

Do I need any special training to use the software?

ResumeGrabber Pro comes with online help, which is very simple and self-explanatory. You can also refer to the Quick Start Guide and User manual for more details.

What are sources from which the resumes can be transferred?

You can capture and transfer resumes from Outlook Email, Outlook Folders, resume files saved in a folder, search engines, job portals and Google desktop.

What are the search engines supported by ResumeGrabber?

ResumeGrabber currently supports the following popular search engines:

• Google
• Yahoo
• MSN Live
• Alltheweb
• Alta Vista

Is it possible to transfer resumes from email and web pages?

Yes, ResumeGrabber identifies resumes from email and web pages and transfers them into your application.

Can I use ResumeGrabber to store resumes?

ResumeGrabber is designed to grab resumes from various sources, parse the content and transfer to your destination database (ATS). If you are not using any ATS, you can transfer them to excel or to any of your system folders. ResumeGrabber is not designed to be used as a resume database.

What are the applications supported by ResumeGrabber?

ResumeGrabber™ Pro supports following applications:

• ACT! 2010 / 2009 / 2008 / 2007 / 2006 / 2005 / 6.0/2000
• GoldMine 8.x / 7.x / 6.x / 5.x
• Outlook 2007 / 2003 / 2002 / 2000
• Excel 2007 / 2003 / 2002 / 2000
• PC Recruiter for Web
• Big Biller
• Zoho People

When I try to launch ResumeGrabber, I get an error message 'An unidentified program wants access to your computer'

When you are using Windows Vista as your operating system, you may come across this message. You need to turn off the 'User Account Control' to resolve this issue.

To turn off UAC:

• Click Start > Control Panel > User Accounts > User Accounts.
• In the User Accounts tasks window, click Turn User Account Control on or off.
• If UAC is currently configured in Admin Approval Mode, the User Account Control message appears. Click Continue.
• Clear the Use User Account Control (UAC) to help protect your computer check box, and click OK.
• Click Restart Now to apply the changes.

After restarting your system you can launch ResumeGrabber without any problem.

How can I transfer resumes if I do not have the application supported by ResumeGrabber?

• ResumeGrabber supports Data Export feature that transfers the resume information to a CSV file. You can import the information from CSV file to your application.
• ResumeGrabber supports HR-XML that transfers the resume details into an XML file. The XML files can be used for data exchange between databases that support XML.
• You can also use the System Folders option where the resumes can be saved in a specific folder in your Computer.

How do I verify that I am transferring only relevant resumes when I am searching for resumes in a website (i.e. when a search results in thousands of resumes)?

ResumeGrabber contains a powerful component, ResumeGrabber Grid. You can temporarily save all your searched results in this Grid and later on verify the details, screen, filter, and sort the resumes in the Grid. Then you can transfer the relevant resumes alone to your contact manager or other application.

Is it possible to transfer information, if the resume is not containing complete contact details?

The available details are transferred to corresponding fields in your contact manager. The rest of the fields, for which details are not available, are left blank.

What is Version License?

You pay for the license only once and can continue to use it througout its lifetime. You get free updates and support for a period of 90 days from the date of purchase.

What is Annual Subscription License?

The Annual Subscription license will allow you to use the product for a period of one year from the date of registering the license keys in the software. You will also be eligible for free updates and support during the subscription period.

How is the One year period calculated for the subscription model?

The period is calculated from the date of registration of the license keys. You need to register the software with the license key within one month of purchase.

When I try to launch ResumeGrabber, I get an error message 'An unidentified program wants access to your computer'

When you are using Windows Vista as your operating system, you may come across this message. You need to turn off the 'User Account Control' to resolve this issue.

To turn off UAC:

• Click Start > Control Panel > User Accounts > User Accounts.
• In the User Accounts tasks window, click Turn User Account Control on or off.
• If UAC is currently configured in Admin Approval Mode, the User Account Control message appears. Click Continue.
• Clear the Use User Account Control (UAC) to help protect your computer check box, and click OK.
• Click Restart Now to apply the changes.

After restarting your system you can launch ResumeGrabber without any problem.

I do not see the box to enter my search keywords?

Check whether your toolbar is in the compact mode. Click the maximize button in the toolbar to view the Keywords box where you can enter your keywords to be searched.

When I open another application, ResumeGrabber Toolbar is not visible.

Click Menu in the ResumeGrabber Toolbar. Check whether the option Toolbar Always in Front is selected. When this option is enabled, even when you open another application, the Toolbar is displayed in front of all the open windows.

When I "Grab" resumes, I often get the following error: "Please select contact information to Grab"

Click Menu / Options in the toolbar. Click Miscellaneous under Preferences in the ResumeGrabber Options window. Select the option Auto select "Source Option". Now, ResumeGrabber automatically detects the resumes.

I am not able to capture resumes in "HTML" format?

In the Miscellaneous Option, check whether all the file formats under "Filters Criteria" are selected.

What is ResumeGrabber Grid?

ResumeGrabber Grid is a powerful component that displays the contact information and other details extracted from resumes. You can filter, sort, and shortlist the resumes in this Grid. You can transfer the short listed resumes from the Grid into your application. This works effectively when your search engine provides results with thousands of resumes.

What are the details displayed in ResumeGrabber Grid?

In addition to Contact Information, ResumeGrabber extracts the following details from resumes and displays them in the Grid.

1) Experience of candidate.
2) Resume Age - No of days / months since you received the resume.
3) Keywords - If you have searched for any.
4) Percentage of relevance - to the searched keywords.
5) Source URL - The location or link to the original resume file.

Apart from this, you can also mark the resumes with specific location, specific hot keywords, rank with recruitment status, select job category suitable for the candidate, calculate the distance between your location and the candidate's location, and lots more.

What is the advantage of ResumeGrabber Grid?

When you are searching for resumes in various websites, you obtain thousands of resumes. You need to screen the resumes and transfer only the relevant resumes into your application. You can make use of ResumeGrabber Grid to temporarily save your search results. Later on, you can filter and transfer the selected resumes alone into your application.

How do I transfer resumes from ResumeGrabber Grid into my application?

You can filter and sort the resumes in the ResumeGrabber Grid. Select the appropriate resumes and click the Transfer button. The selected resumes are transferred into your application.

How do I transfer the details other than contact information (like recruitment status, experience etc.) from the ResumeGrabber Grid into my application?

You can use the default values option to transfer the additional details to your application. When you select your destination application, you can setup the additional values to be transferred along with the contact information. Refer to ResumeGrabber Help for more details on how to setup default values.

What is the difference between "Rejected" and "Never Show"?

When you select these options, the resume is removed from the ResumeGrabber Grid.

When you capture the resumes from the same source again, the rejected resume is again displayed in the Grid with the status marked as "Rejected". But the resumes marked with status "Never Show" are not displayed.

How do I check for resumes that I have marked as "Never Show"?

In the Miscellaneous Option Window, select the option Show "Never Show" status resumes while shortlisting.

Now capture the resumes again. You can view the resumes marked with "Never Show" status.

In the ResumeGrabber Grid, why the % of relevance column is not displayed?

If you have not entered any keywords to be searched for in the Toolbar while capturing the resumes, the '%' of relevance column is not displayed in the ResumeGrabber Grid.

If I want to search for a keyword and display the % of relevance, do I have to capture the resumes again?

No need to capture the resumes again. You can search for a keyword by using the 'Search' tab in the Grid and the '%' of relevance is displayed.

What is the difference between the Hot Keywords and the Keywords entered in the 'Search' tab?

When you search for the 'Hot Keywords', the resumes containing the keywords are marked with Icon. The resumes not containing the keywords are also displayed in the Grid.

When you search for a keyword using the Search tab, the resumes containing the keywords are filtered and displayed in the Grid. The resumes not containing the keywords are removed from the Grid.

Can I send email to a candidate using ResumeGrabber?

You can send email instantly from the ResumeGrabber Grid to selected candidates using templates. You can also forward the selected resumes to your client from the Grid.

Can I change the destination application from the Grid?

Yes. Click 'Tools > Options' to open 'ResumeGrabber Options'. Click 'Destination Setup' under 'Options'. Now you can change the destination application. Click 'OK' to save the changes.

Can I find out the website from which I extracted the resume?

Yes, while capturing resumes from websites, ResumeGrabber extracts the source URL and displays it in the Grid. You can access the original URL from the Grid.

The 'Find' button is disabled. I am not able to use the Find feature.

Check the file format of the selected resume. If the resume is a Word or RTF file, and the view button has been set as 'Original View', then the 'Find' button appears disabled. You can change the view to 'Text View' or 'Snippet View' to make use of the Find feature. Otherwise, you can press 'CTRL + F' to find a keyword.

The resumes from the search results are not imported to the Grid properly.

While capturing resumes, you get a dialog box where you can setup the Filter. Check the settings. If you have setup the Filter to be 'High', chances of getting resumes is very low. Set the Filter to "Moderate' or 'Low' to get more resumes.

I have mapped the User-defined fields in the Grid. But no data is displayed.

Click 'Tools > Options'. In the 'Destination Setup' dialog box, setup the user fields. Click 'OK'. Now the user-defined field values will be displayed in the Grid.

I changed the options in 'Location Filter' and 'Hot Keywords'. But the changes are not reflected in the ResumeGrabber Grid.

Click the 'Rescan' button on the Grid toolbar to refresh the data in ResumeGrabber Grid with the updated changes.

Can I save the email IDs of the candidates?

Yes. Right-click the Heading 'Email'. Select the option 'Copy All Email IDs'. The email IDs are copied to the clipboard separated by a comma. You can paste the contents in Notepad and save the file.

I am capturing results from multiple search engines and there are chances of getting the same resumes from different search results. Can I avoid this?

ResumeGrabber Grid contains the 'Duplicate Check' feature that can identify duplicate resumes based on selected fields. Click the 'Dupe Check' Icon and select 'Check for Duplicates' in the ResumeGrabber Grid.

The duplicate records are highlighted. You can delete the duplicate records by selecting 'Delete Duplicates' in the 'Dupe Check' menu.

I find that a record highlighted as duplicate is required and I don't want to delete it. How do I remove the highlight from this record?

If you want to have a record marked as duplicate, select the record, click 'Dupe Check' and select 'Mark As NOT Duplicate'. Now the record is not highlighted as duplicate. You can also mark a record as duplicate. Select 'Mark As Duplicate' from the 'Dupe Check' menu.

How do I add the Education and Skill Sets to ResumeGrabber Grid?

Select the data you want to add to a column in the Snip View of the Grid. Right-click, point to 'Add to Field' and select the relevant field. Now the selected data is added to the selected column, separated by semicolon.

You can add the following four fields:

• Education
• Skill Set
• Job Title
• Company

Can I replace the column values?

Yes. Select the data you want to replace in the Snip View of the Grid. Right-click, point to 'Replace Field' and select the relevant field. Now the selected field value is replaced with the data selected in the Snip View.

How the distance is calculated?

You need to specify the 'From Location' in the Field Settings.

Click 'Menu>Options' in the ResumeGrabber toolbar. Click 'Field Setting' under 'Preferences'.

In this dialog box, click 'From Location' to open the 'From Location Setting'.

Select your State, City, ZIP code and Time Zone. Now the distance is calculated between the specified location and the location found in the Candidate's resume.

The distance field is blank for some of the records. Why?

The distance calculation works only for the US States and Cities. Check the address of the record. If it contains City or State that belongs to a country other than US, the distance field is empty.

The text in the ResumeGrabber Grid is not clear. How do I increase the font size?

Click View / Grid Text Size and you can select the text to be displayed larger or smaller.

How do I select multiple resumes in the ResumeGrabber Grid?

You can highlight one or more resumes in the Grid, right click, and select the option Check Selected Resumes. To highlight a resume, just click on the same. To highlight consecutive resumes, press the Shift Key and click on the resumes. To highlight non-consecutive resumes, press the Ctrl key and click on the appropriate resumes.

When I reject or delete a resume, a warning message appears. By mistake, I have selected the option 'Don't show me this again' in this message window and I do not get the warning messages now. Can I have the warning message enabled again?

Click 'Menu > Options' in the toolbar. Click Miscellaneous under Preferences in the ResumeGrabber Options window. Clear the option Don't warn before "Delete / Reject / Never Show". Now you can view the warning messages again.

Information other than a resume is also transferred to the ResumeGrabber Grid from the Google search. How to avoid this?

Click 'Menu > Options' in the toolbar. Click 'Miscellaneous' under 'Preferences' in the ResumeGrabber Options window. Select the option Turn on 'Resume Validator'. This option validates the documents, and filters resumes from the Search Engine results.

When I search for resumes containing "Sales Manager", I get results that contain either "Sales" or "Manager" or both. How do I filter resumes that contain both the words only?

When you enter the keywords in the toolbar, the individual keywords are searched in the resumes. If you want both the words to be searched, enter the keywords within double quotes (Example: "Sales Manager"). Now ResumeGrabber searches for all the keywords within the quotes.

How can I transfer resumes directly into my application without opening ResumeGrabber Grid?

In the ResumeGrabber Toolbar, select your destination option in the To: list and click Grab. Now resumes are directly transferred into the selected application.

What is destination option?

The destination option is the method by which you can transfer resumes into your application. These options vary according to your application.

For example, assume that you have selected Outlook as your application. Then the destination option "Add Contact (Biz)" transfers the contact details to the Business section of your Outlook Address Book.

What are the available destination options?

Add Contact: - Transfers the contact details alone into your application (either to the Business or Home section).

Add Contact+ Resume: - Transfers the contact details along with the resume information into your application (either to the Business or Home section).

The following options work for ACT! and Outlook only:

Add Notes: - Resume text is copied into the Notes section.

Add Links: - A link to the resume is created in the Notes section.

Add Links + Notes: - A link to the resume is created and the resume text is copied into the Notes section of your contact manager.

What is the advantage of Add Links + Notes?

Assume that you have transferred contact details without the resume information into your contact manager. Later, you can add the resume information by using this option.

When you receive an updated resume from a candidate, where the contact details remain the same, you can add the resume information alone to the existing contact in your contact manger. Add Links + Notes creates a new link retaining the old resume information for future reference.

When I transfer into ACT!, GoldMine or Outlook, the resume is saved in a default folder. How to save the resume in a different location and create the link?

You can change the location where you want to save the resumes in the Document Setup.

The resumes are already saved in my system. How can I create a link in my application to the existing resumes?

You can use the option Link to existing resume in the Document Setup window.

Can I save the resume file in other formats?

You can either save the resume in the original format or as RTF (Rich Text Format) file. You can convert the resumes to RTF by using the Document Setup window. Refer to ResumeGrabber Help for more details on Document Setup.

Can I check for duplicates in all the applications?

ResumeGrabber Pro checks for duplicates while transferring into ACT!, GoldMine, Outlook, PC Recruiter and Big Biller only.

After transferring resumes to one application, is it possible to transfer the same resumes to another application?

Yes. You can transfer the same set of resumes to different applications by changing the destination setup. Refer to ResumeGrabber help to know how to change the destination setup.

When I transfer a selected resume, I get the following error message:
"There is no current resume to attach. Please select a resume and try again." What could be wrong?

When you transfer resumes to ACT!, GoldMine or Outlook with one of the following options as your destination option, you may come across this error message.

1) Add Links
2) Add Notes
3) Add Links + Notes

These options add the resume text or link the resume to the existing contact.

You must have the corresponding contact open in your contact manager and then try to transfer when you are using the above options.

I have transferred a resume to my Outlook Address Book. But I am not able to view the transferred contact.

Click Transfer Options in the Destination Setup Window. In the Link Options Window, click the Duplicate Check tab. Select the option Bring Contact to the Forefront after the Transfer. Now ResumeGrabber displays the transferred contact in front of all the open windows.

When I transfer multiple resumes to my Outlook, how can I view the transferred resumes?

When you transfer more than one resume to Outlook, you cannot view individual contacts. ResumeGrabber displays only the last transferred contact. You can view the other transferred contacts in the Outlook Address Book after the transfer is complete.

In the Contact Linker window, the option "Update existing contact" is disabled?

When ResumeGrabber finds more than one duplicate record in the contact manager, the option Update existing contact is disabled. You can either add the contact as a new record or skip the transfer.

When I update an existing contact, the existing link and text are not updated. An additional link to the resume is created in Outlook. Why?

ResumeGrabber retains the old information in your Notes tab for future reference. If you do not require this old link and text, you can delete the links manually.

What are the System Requirements to install ResumeGrabber?

• Microsoft Windows Vista (32-bit) Enterprise Edition
• Microsoft Windows XP (with Service Pack 2 installed)
• Pentium 166 MHz (Recommended Pentium III or higher).
• 128 MB RAM (Recommended 256 MB or higher).
• 50 MB free hard disk space (Recommended 100 MB or higher).
• Microsoft Office 97 (Recommended Microsoft Office 2000 or higher).
• Internet Explorer 5.5 or higher.

Which product is right for my needs? ResumeGrabber Standard or ResumeGrabber Pro?

Refer to the following link that compares the features of ResumeGrabber Standard and ResumeGrabber Pro.

Features of ResumeGrabber Standard and ResumeGrabber Pro

How do I install the trial version of ResumeGrabber Pro?

Download the installation file from http://www.egrabber.com/resumegrabberpro/trial.htm

The InstallShield Wizard guides you through rest of the process.

What are restrictions in the trial version?

The trial version is fully functional but can be used only for specific period. After successful installation, you can evaluate the product for three days.

You can also obtain a Free Trial License key and use the trial version for 10 days or 50 transfers, whichever occurs earlier.

How do I obtain a Free Trial License Key?

If you have provided a valid email ID at the time of downloading the product, you receive your License Key at your email ID.

After installation, the eGrabber Product Registration window appears. Enter the License Key in the space provided and click Register Now.

Click Continue to start using the product.

My trial version has expired; Can I download it again?

Once your trial version expires, you cannot download it again. However, you can contact our customer support and extend the trial version period for another 10 days.

How do I purchase the product?

You can purchase our products online: http://www.egrabber.com/resumegrabberpro/buying_info.html

You receive your License Key via email.

You can also contact our customer support to purchase the product.

I am not able to register the product. What could be the problem?

Check whether you have entered the License Key properly. You can copy and paste the License Key to avoid typing errors.

Ensure that you are connected to Internet at the time of registering the product.

The other problems are, your Internet connection may be slow, or the server may be busy. In these circumstances, check the Internet connection and try registering after some time.

Can I use ResumeGrabber Pro in multiple systems?

If you want to use the product in multiple systems, you need to purchase multiple licenses. Contact our customer support to get multiple licenses. If you want to use the product in another system with the same license key, follow the steps:

1) Unregister the product in System A.

2) Install and register in System B.

I upgraded my system. How to install and register ResumeGrabber Pro with the same license key?

You have to follow the steps provided in the previous answer. Unregister, upgrade your system, again install, and register the product.

My hard disk crashed and I was not able to unregister the product. How do I register the product again?

In such exceptional cases, you can contact our customer support to obtain a new license key. Your earlier license key is revoked and using this key in future violates the terms of License Agreement.

Note: Regarding Question Nos. 10 & 11, we recommend you to have a Backup of the software in a CD or in another system to avoid such discrepancies.

I still have Questions!

Contact our customer support:

Tel: (408) 516-4566 (8:00 AM to 5:00 PM - PST)

Email:

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