What is AddressGrabber™ for salesforce.com?
AddressGrabber™ helps to capture addresses effectively and quickly from Web forms, e-mail, Web pages, Word processors, Spreadsheets, Databases, PDAs, etc - and intelligently transfers them to salesforce.com with a single click.
It automatically extracts Salutation, Name, Company, Title, Address, Phone, Fax, e-mail and Web address; transfers them into the corresponding fields of salesforce.com, with just one click.
It includes enhanced features such as map web form tags for better accuracy while capturing web forms, verify addresses in USPS website, schedule activities and processes and also supports a number of popular applications.
Do I require special training to use the software?
AddressGrabber™ comes to you with on-line help, which is very simple and straightforward. You may also download the user manual for detailed information on product usage.
Can I use AddressGrabber™ for salesforce.com over the network?
AddressGrabber™ itself cannot be run over the network. It has to be installed on the local hard disk. But using AddressGrabber™ you can transfer addresses to salesforce.com that run on the network
Does AddressGrabber™ for salesforce.com work on Unix machines?
AddressGrabber™ does not work on Unix machines.
What are the minimum system requirements for AddressGrabber ™ for salesforce.com?
- Works with salesforce.com Professional Edition and Enterprise Edition
- Microsoft Windows Vista (32-bit) Enterprise Edition
- Microsoft Windows XP (with Service Pack 2 installed)
- Microsoft Windows 2000 (with Service Pack 4 installed)
- Pentium or equivalent recommended 128 MB RAM or as required by the OS.
- 30 MB disk space to install the program
- 16 MB free disk space to run the application
Does AddressGrabber™ for salesforce.com work with MAC OS Computers?
No, it does not support MAC OS.
How do I install the AddressGrabber™ for salesforce.com trial software and how long can I use it ?
You can either install the software from the CD or download from the website by double-clicking the installation exe and then clicking on Setup to extract all the files required. The installation wizard will guide you through the entire process. We also provide you a 'free evaluation' to test the product for three days after which it will expire. This can be done by clicking Continue in the dialog box that appears.
To use the trial version you have to obtain a Free Trial License key, for which a valid e-mail id is a pre-requisite. The trial version will expire after 10 days or after 100 transfers, whichever is earlier
Can I reuse the Free Trial License Key on different systems ?
No, this cannot be done. You need to buy the software to use it again.
When my free trial expires can I convert it to the full version ?
After the free trial expires the product can be purchased by obtaining a License Key online or via email at
Once you get this code, all you need to do is feed it into the space provided in the opening registration screen to convert it into a full version.
Please contact Technical Support for assistance at (408) 872-3103 or contact us at eGrabber Support Center
Once my trial version expires, can I download it again and reuse AddressGrabber™ for salesforce.com Trial version ?
Once a Trial version expires after 10 days you cannot download the trial version again and work with it. You can extend the trial version period by contacting support and getting the Restore code. Contact Technical Support for assistance at (408) 872-3103 or contact us at eGrabber Support Center
Does the trial version come with all the features ?
The trial version is fully featured but has a limited period of usability of 10 days or 100 transfers whichever is earlier
How do I trouble-shoot the problems in my trial version ?
The trial version also comes with online help. If the problem is not covered in the help, please contact eGrabber's Technical Support.
Does AddressGrabber™ for salesforce.com check for duplicates, if the record was already transferred earlier?
Yes, AddressGrabber™ for salesforce.com checks for duplicates. If the option is selected, it will find the existing record and update it. For more information, please refer the Online help or the User Guide.
Sometimes during a transferring from a e-mail message I get the following message "Please highlight the address and then do a transfer"
If this happens, check for the following:
a) Check if the address you want to transfer is highlighted.
b) Check if the window in which you have selected the address is in forefront and active.
 When transferring addresses from mail/ notepad/ wordpad / documents/ web pages, does AddressGrabber™ for salesforce.com support addresses other than US/ Canadian addresses?
AddressGrabber™ for salesforce.com supports only US addresses. There are plans in future versions for AddressGrabber™ for salesforce.com to support Australian, British, German and other addresses.
Why does AddressGrabber™ for salesforce.com Parse Results dialog box come up only when transferring addresses from mails/ notepad/ wordpad/ documents?
This dialog box comes up for you to verify if the address has been correctly extracted. If some of the fields have been incorrectly identified, you can edit it before transferring to your address book.
Is there a button to "select all records" or entire database within AddressGrabber™?
AddressGrabber™ for salesforce.com does not support this feature.
Don't want the AddressGrabber™ for salesforce.com Parse Results dialog box coming up when transferring from mails/ notepad/ WordPad/ documents. How do I set this?
Right-click on AddressGrabber™ tray icon and select Options from the menu. In AddressGrabber™ Options dialog box, click Miscellaneous Setup tab. In AddressGrabber™ Extractor Setup Group, clear the selection of Confirm extraction results before sending option. Click OK to confirm and close AddressGrabber™ Options dialog box.
How do I keep the AddressGrabber™ for salesforce.com toolbar always on the top?
Click Menu in the AddressGrabber™ toolbar to make the toolbar appear in front, no matter what application you are running.
Whenever I boot my machine AddressGrabber™ for salesforce.com is launched. Is there a way to turn it on or off when I require?
Click on Windows Start button and go to Settings and select Taskbar…. In Taskbar Properties select Start Menu Programs and click on Remove. In the Remove Shortcuts/Folders double click on StartUp. Select AddressGrabber™ and click on Remove.
Can I change the size of the AddressGrabber™ for salesforce.com Toolbar?
Yes, you can change the size of the toolbar by clicking Menu in the AddressGrabber™ Toolbar and selecting Show Small/Large Toolbar.
Whenever I open a text file/ document, source application in toolbar automatically changes to Selected Text. Why?
This is because of the Auto Source Select feature. When this feature is on, AddressGrabber™ automatically detects the application currently open and sets it as your source application in the toolbar.
Is there a way to check how many addresses I have transferred today?
Whenever an address is transferred, AddressGrabber™ creates an entry in the log file. The log file gives the following details such as Date and Time of when the transfer was done, FirstName and LastName of the address that was transferred, Source - address book from which the address was transferred and Destination - address book to which the address was transferred. To view the log file, Right-click on AddressGrabber™ tray icon and select Options. In AddressGrabber™ Options dialog box, click on Miscellaneous Setup tab. In Transfer Log group, click View button.
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