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Support FAQ's
Check out the following Support FAQ's and
clear all your doubts. Most of your questions are answered
here. If you still have any difficulty with Web Response
Grabber SLX, Please use the
Support Request Form
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Web Response Grabber - Related FAQ'sIn my Web Response Grabber I see 25 email messages
in Inbox and a Sample Template under Web Response Grabber
SLX folder to the left! What is its purpose?
The Sample template has been designed to extract
data from the Sample email messages with the subject
"WRG Test". The Sample email responses and
the Sample template is provided to let you have a quick
glance of the product. You can start using the Sample
email responses and the Sample template to transfer
the web forms to the SalesLogix database. Refer Quick
Start Guide for more information.
How do I download a sample email in my Inbox?
Go to http://www.egrabber.com/wrgtest.htm
and fill up the sample form. Enter your email address
in the form and click Submit. When you check for new
mail, the email response from the web form is downloaded
in your Inbox in Web Response Grabber.
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The error message "Cannot connect"
is displayed in the Status Report when I check for new
mail? What should I do?
Check the server settings entered in Personality Settings
dialog for POP3/IMAP. When you enter the host name in
the Personality Settings dialog for POP3 or IMAP, and
if you have a dialup connection then you can give either
the server IP address or the host name in the Incoming
Server/Host Name/Outgoing Server box. If you use a proxy
server then enter the proxy server settings. Example:
A Host Name can be esales.com or IP address is 192.168.23.2.
How do I send mail?
SMTP is used to send mail. You need to enter SMTP server
address details the POP3 / IMAP Personality Settings.
Note: If your SMTP server requires authentication use
More Settings option to select appropriate settings.
What should I do when I do not have
POP3 mail server?
In case you don't have a POP3 account,
then you can use IMAP OR Scan Outlook Mailbox OR to
get email into Web Response Grabber.
How do I configure to MS Exchange server in Web Response Grabber?
If you choose to download email from MS
Exchange server then you can choose any of the following
options:
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Configure POP3 Personality |
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Configure IMAP Personality |
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If you have already configured to
MS Exchange through Outlook then create a Scan Outlook
Mailbox personality and import new email into Web
Response Grabber |
How do I print an email?
Select the email in the list view and click Print button
or select print from file menu. You can also print the
email by selecting Print from the right click option
in the email preview pane.
I want to send auto responses to the leads who have
submitted the form. When I use stationary all the mails
are being sent to one single email address?
When you use stationary to send auto responses
for incoming email, they are sent to the 'from address'
of the incoming email. In this case all the email coming
from the web form seems to be having the same 'from
email address'. For this you need to use Mail Merge
Template to send auto responses. The mail merge template
will extract data in the email, create an email merge
auto response and send it.
Why are the email sent using email merge
template not shown in the Web Response Grabber Outbox?
At present email generated by email merge template are
not stored in Outbox. In the next version they will
be available for viewing in the Outbox.
What is the difference between Stationery
and an Email Merge template when they both send auto
responders?
Stationery can be used to send a default standard
email response to all the email; whereas Email Merge
template can send personalized email responses using
the values in the email or set in the template.
I do not remember the email account
settings, can Web Response Grabber import settings from
my existing email software?
Yes, Web Response Grabber can import email
settings from your existing email software (Microsoft
Outlook, OutlookExpress, Eudora) and create an email
personality in Web Response Grabber. Just use Import
Mail Account wizard while creating email account. You
will need to provide only the password while using the
wizard.
Should I keep my SalesLogix database open when I
transfer web-form-email?
It is not necessary to keep your SalesLogix database
open during transfer. You can transfer web-form-email
to SalesLogix without keeping database open. But if
you have set Web Response Grabber to attach Process/run
Scripts for the contact created/updated, you will need
SalesLogix to be open to run these processes and scripts.
Download
Quick Start Guide and User Manual
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