Chief Manufacturing Inc. is an industry leader in manufacturing total support solutions for presentation systems with sales offices and distribution centers across the world. "Ideas Supporting Ideas" is the motivational theme behind Chief Manufacturing continued effort to be the leader in new product innovation and customer service.
Lisa of Chief Manufacturing Inc. believes that staying ahead of competition involves not only producing innovative products, but also providing superior service and support to customer. With the help of eMail-Lead Grabber, Lisa was able to increase her productivity as well increase the customer satisfaction level. Let's see how eMail-Lead Grabber helped her achieve it.
Using eMail-Lead Grabber, Email processing into ACT! and scheduling follow-up is completely automated.
Lisa,
Chief Manufacturing Inc.
Lisa always wanted to provide a quick turnaround to customer queries & Lead emails which will allow the customer support & sales team to respond immediately to the customer. Analyzing various business workflows in her department, Lisa found Customer Order & request processing was taking away lot of her time and she felt this could be automated. Lisa received around 40-50 leads a day and manually processing them was not productive.
"Lead Processing was tedious & monotonous - we had even hired a person to do it. But it was error prone and time consuming. I knew that there had to be a way to do this more easily" agrees Lisa.
Lisa came to know about eMail-Lead Grabber through one of her friends. She was eager to try it when she found that it could help her get rid of manual email processing.
"eMail-Lead Grabber allows me to get all my work done by myself instead of having to hire another person to do data entry. Now the data entry person can spend her time doing other productive work." quotes Lisa.
Lisa was convinced that eMail-Lead Grabber was the perfect solution for her and purchased it immediately.
Lisa now doesn't require a dedicated person for email processing, Instead eMail-Lead Grabber takes care of email Processing and the Lead/Queries are sent to respective departments instantly without any manual intervention.
"Using eMail-Lead Grabber, Email processing into ACT! and scheduling follow-up is completely automated." Quotes Lisa.
Now the Customer Support & Sales Team is able to act instantly on the Leads & Queries which has resulted in an increase in sales conversion & more satisfied customers.
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