GardenSoft, formerly Acacia Software, founded in 2000, is a software company servicing the green industry (landscape architects, contractors, designers, the wholesale and retail nursery industry) and the water industry (agencies that sell or buy water). Since its inception, GardenSoft customer base has grown to several thousands of users including college horticulture and landscape architecture students, owners of botanical gardens, professional nurserymen and landscape professionals, and garden hobbyists in many parts of the United States, parts of Canada, Hong Kong, Australia and U.K.
AddressGrabber is a great time-saving device, priced comfortably, and easy to use. I strongly recommend this tool to all ACT! and QuickBooks users"
Anne Chilcott,
Director of Operations, Gardensoft
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Anne Chilcott,
Director of Operations,
Gardensoft |
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Anne Chilcott, Director of Operations, Gardensoft says "We use QuickBooks for our bookkeeping and ACT! for our contact management. Both programs have identical entry information".
Anne handles a lot of roles in the company such as sales, marketing, order fulfillment, first line technical support. all of them which involves Data Entry. "Contact data entry and management is very important to us because our entire business is built around our leads and customers. And we can't afford to miss out on any single contact. Our customers and their contact information are the most important assets to our company," says Anne.
"As GardenSoft grew larger in its customer base, it became increasingly difficult to manage the contacts. My main problem was that I was typing all critical contact details such as names, titles, company names, addresses, phone numbers, email addresses, website addresses. all of them TWICE! I used to spend a minimum of 1 hour every day manually entering contacts"
Slowly and gradually, work started piling up for Anne. Her other tasks were tardy in completion because of the workload. This, Anne soon realized, was not a good sign by any means. She could foresee that end result would be either increased cost - if she chose to hire an extra person for data entry, or reduced customer satisfaction because of pending work.
That was the time when Mark Chilcott, the Director of Engineering, who was aware of Anne's problem, sought the help of his all time friend - Mr. Google!
And Mr. Google did not disappoint him. Mark came across AddressGrabber, which sounded like something that could solve the problem of re-typing the same information in 2 places. Subsequently, Mark tested it to see how useful it was going to be for her. "He came out with the inference, quite rightly, that I won't be able to find a better program to help me out for the cost to our company".
Anne is in all praise for the way in which the program is designed. "I'm not a techie and was not very sure how much time it would require to learn to use the product. But on the first try, I realized that AddressGrabber was easy to use and would save me loads of time. It looked so simple and friendly and the product demo very clearly stated how to use the product. I took notes on how to use AddressGrabber but I don't even have to refer to them after the second time of using the software; it is logical and simple to use".
Anne is very confident that in the years to come, she would feel that one of the best decisions she has taken in her professional life would be the decision to buy and use AddressGrabber. "I have already started saving one half of the time it took me to enter my contact management information. And that is significant amount of timesaving for me. Now I don't need to worry about increasing cost or downfall in customer satisfaction any more. I can concentrate more on sales and marketing or other projects from our general manager and let AddressGrabber take care of my contact data entry work".
"AddressGrabber is a great time-saving device, priced comfortably, and easy to use. I strongly recommend this tool to all ACT! and QuickBooks users.", quotes Anne.
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