FAQs

eGrabber™ DupChecker checks for duplicates in ACT!™ database and enables you to merge or purge the duplicates. You can maintain a duplicate free database that increases your efficiency and productivity.
ACT!™ users who maintain large number of records and frequently follow-up with the contacts for sales and marketing can make use of eGrabber™ DupChecker efficiently.

When you send a bulk email to all the contacts in your database, there are chances of repeated messages reaching the same person due to duplicate records. This may lead to displease a prospective customer and you may lose a sale. Use eGrabber™ DupChecker to find the duplicates and handle them efficiently to save your time.

eGrabber™ DupChecker comes with free duplicate analysis tool that scans your entire ACT!™ database and generates a report that displays the following:

  • Total number of duplicates detected
  • Number and type of duplicates found
  • Provides a sample list of duplicates found

The duplicate analyzer scans up to 250,000 ACT!™ records.

Duplicate Analyzer is a free version which just displays a report of the number of duplicates with the break-up details. Whereas, DupChecker is a paid version which checks for duplicate records in ACT!™ database, groups the duplicate records in a easy to view format and enables you to merge/purge the duplicates.
ACT!™ can scan for duplicates only if there is exact match between two records. The duplicate check is limited to three fields and ACT!™ can identify only two records at a time.

eGrabber™ DupChecker is not limited to certain fields but can check for duplicates in all the fields available in ACT!™ database and can find any number of duplicate records. This software can find duplicates that match exactly and approximately.
Exact match is when record is absolutely similar to another record. Approximate match is when a record is similar to another record but varying in attributes like formatting, punctuation and so on. eGrabber™ DupChecker checks for duplicates based on all the attributes.

eGrabber™ DupChecker matches records that are similar in the following attributes:

  • Phonetically (Sheryl = Cheryl)
  • Formatting and punctuation errors (Inwood = .Inwood)
  • Field swap errors. (Name and Company swapped)
  • Abbreviation (HP = Hewlett Packard)
  • Common nicknames (Bob = Robert)
  • Company ending variations (Inc, Corp.)
  • Street ending variation (Dr, Drive)
  • Match name with email ID
  • Recognize phone, region, location, state abbreviation and lots more.

Apart from this eGrabber™ DupChecker can list duplicates that match exactly and approximately.

eGrabber™ DupChecker offers various options to handle the duplicate records. You can merge all the duplicate records into single records, group similar records under different groups for later analysis, or mark a record as 'Not Duplicate'.
No. Once marked as 'Not Duplicate' DupChecker saves the history of 'Not Duplicate' records. At whatever time you run the DupChecker, the records marked as 'Not Duplicate' are not listed in the DupChecker Grid.
DupChecker can find duplicates only in the Contact list. If the companies in the Company list are linked to Contacts then it can merge them. DupChecker does not find duplicates in the Company list.
When you merge the duplicate records, the duplicates are merge to the Reference record thereby deleting the related records.
No. It is not possible to retrieve the deleted records. However, eGrabber™ DupChecker save the merge history in the 'History' section of the Reference record. The contact details prior to the merge process are saved in this section for your reference.
Yes. Click Tools > Options and click DupCheck Filters. You can also click the More option in the Find Duplicates drop-down list.

The dialog box that appears displays all the available fields in ACT! database. Select any three of the fields. Click either AND or OR option to check for duplicates based on the selected condition. The fields selected in this method are checked for Exact match only.

For example, if you select First Name, Last Name, Company along with the AND option, then duplicates are checked for First Name AND Phone AND Email.
Check whether any other field has been selected by scrolling down the Fields column. Otherwise, you can also click the Clear All option. All the fields are deselected when you click this option. Now you can select the required fields.
Yes. In the Merge Preview dialog box, you can click the Header of the Source Record to make it as the Reference record. Anyway, you need to repeat this for each duplicate set.

Instead, you can setup the Merge Settings so that either the recently updated or the older record can be considered as the Reference record.

Click Options > Merge Settings. In the dialog box, select the required option to merge the contacts.
Yes. Click Options > Merge settings. In the Merge Settings dialog box, you can select or deselect the required Additional Items to be merged to the Reference record.
Click Options > Display Settings. In the dialog box, the available fields are displayed. You can change the order of the fields by using the Move Up and Move Down buttons. Now clicking on Find Duplicates will display the columns in that order.
eGrabber™ DupChecker comes with online help, which is very simple and self-explanatory. You can contact the support team if you need any clarification.
Our software is a standard package we have been offering for 10+ years. We have been in business for 20+ years.

To keep our Price competitive, For standard license purchases we provide the following license agreement and this FAQ.

We can provide additional info if required, for deal sizes closer to $100K. The deal has to cover the costs of legal review by our attorneys.

The information on our products and our company can be researched on the web and through our FAQ.

Pentium PC or higher.

Memory:

  • 1 GB RAM for database containing less than 25000 records
  • 2 GB RAM for database containing more than 25000 records

Operating System Supported:

Microsoft Windows Vista (Enterprise Edition) / XP

  • ACT!™ 2012 - Pro and Premium – 14.0.572.0
  • ACT!™ 2011 - Pro and Premium
  • ACT!™ 2010 - Standard and Premium for workgroups
  • ACT!™ 2009 - Standard and Premium for workgroups
  • ACT!™ 2008 - Standard and Premium for workgroups
  • ACT!™ 2007 - Standard and Premium for workgroups
  • ACT!™ 2006 - 8.0.2.81 / 8.0.2.82
Download the installation file from https://www.egrabber.com/dupchecker/trial.html. The InstallShield Wizard guides you through rest of the process. You need to purchase the License Key to activate eGrabber™ DupChecker.
Yes. You can use eGrabber™ DupChecker in trial mode. In this mode the first 200 records in the ACT!™ database are checked for duplicates. There is no time limit for the trial version and you can try this with various databases.

eGrabber™ DupChecker comes with CSV files that contain sample records. You can import these files into ACT!™ database to evaluate eGrabber™ DupChecker.
When try to check for duplicates, you are prompted to enter the License Key. In this dialog box, click the 'Trial Run' button to launch eGrabber™ DupChecker in trial mode.
Current eGrabber™ DupChecker supports ACT!™ databases that contain up to 150000 records.
Refer to following link for details about different License Schemes available. https://www.egrabber.com/dupchecker/buying_info.html

Select the best scheme that fits your requirements and contact eGrabber to purchase the License Key.
  1. Open the ACT!™ database that needs to be checked for duplicates.
  2. Launch eGrabber™ DupChecker and click the 'Find Duplicates' option. The License Activation dialog box appears prompting you to enter the License Key.
  3. Enter the License Key and click 'Permanently associate the key' to activate DupChecker.
  4. Once you enter the License Key, the Key is associated with the currently opened database in ACT!™.
Once associated with a database, you cannot use the same Key for another database. You need to purchase a different License Key to check for duplicates in another database.
You can associate the License key with your database. But eGrabber™ DupChecker can process only the first 10000 records in the database. It is recommended to get a 15000 records License Key and associate with your database.
You need to install DupChecker in all the systems. You can register with the same License key, associating the key with the same database.

However, eGrabber™ DupChecker works only in one system at a time.

For example, assume that you have installed eGrabber™ DupChecker in System A and System B. While System B uses eGrabber™ DupChecker to check for duplicates, the key would be deactivated in System A.
No. The existing key limit cannot be increased or upgraded. You need to purchase a new License Key.
No. Currently there is no renewal scheme available and you need to purchase a new License Key if your License period is expired.
You need to login to ACT!™ database with administrator rights. Use the login name and password with administrator or manager rights and try to check for duplicates. Now eGrabber™ DupChecker can check for duplicates.
You need to be connected to Internet while activating the License Key. Check your Internet connection and try again to activate the key.
Check whether the values you have entered match the data type of the corresponding field. For example, you might have entered text in a field that can store only numbers. The same problem occurs when you enter text or number in date field. Similarly, in a number field that can accept only two decimal places, if you try to enter a number with more decimal places, then the field is not updated.

Check the type of the field and then provide the values in the Merge Preview window to update the fields.
If you have already provided default settings for the Salutation field in ACT!™, then it is not updated with the values you provide in the Merge Preview window.
You might have already merged or deleted the set of duplicate records. When you try to merge records that are not present in ACT!™ database, you come across an error message and the merge fails. Again check for duplicates in the ACT!™ database and then try to merge the duplicate records.
If you have added the user fields while eGrabber™ DupChecker was running, the new fields are not reflected in the eGrabber™ DupChecker grid. Close the program and launch again to get the new fields in the eGrabber™ DupChecker grid.
If the selected record is not available in the currently opened ACT!™ database, then the Merge Preview window displays empty fields. Check the database and the selected record. You can again find the duplicates and get a new list of duplicates in the grid. Now you can try to merge the duplicates.
In the eGrabber™ DupChecker grid, click 'View > Merged Records History'. The merged records are displayed.
No. You cannot restore the deleted records. You can just view the history of merged records.
Yes. Click 'View > Non Duplicates History'. In the Non Duplicates History window, select the relevant records and click 'Set as Duplicate'. Now the records again appear in the eGrabber™ DupChecker grid as duplicates.
As DupChecker looks for the duplicates, sometimes one record may be identified as duplicate in two duplicate sets.

Consider the following example:

Duplicate Set 1:

Steve International Business Machines

Steve IBM

Duplicate Set 5:

Steve James Indian Bank Merchantile

Steve IBM

Here, Steve-IBM has occurred in two duplicate sets. While merging, DupChecker merges this record with 'Duplicate Set 1'. When it comes to 'Duplicate Set 5', the record Steve-IBM would not be found as it has already been purged. In such circumstances, the error message is displayed with the duplicate set numbers.

You can just click 'OK' to close the message and again run DupChecker.