FAQs

eGrabber LeadResearcher Pro is a powerful and intelligent tool that quickly finds the missing contact information of your contacts based on the first name, last name and company name. Unlike LeadResearcher Standard, it enables you to process multiple contacts at a time.
The organizations and individuals, who are having or building Database of Leads but Not have the complete information about the Leads can use the LeadResearcher Pro to append missing contact information in their Database.
LeadResearcher Pro Process four hundred searches at a time and provide you the missing contact information such as email address,phone no.and Networking site Profile of the Given contacts.

As a best practice, LeadResearcher Pro has been set to pause for a minute after every 25 records. After the pause, it automatically resumes processing again.
  • ACT! v16 (2014) / 2013 / 2012 /2011
  • Microsoft® Outlook® 2013 / 2010 / 2007 / 2003*
  • Microsoft® Excel® 2013 2010 / 2007 / 2003*
  • Salesforce.com**
  • PCRecruiter
  • Microsoft Dynamics CRM Online (Not supported in Windows XP)***

* Microsoft Office Standard edition only
** Works with Professional, Enterprise, Unlimited editions; provided you have not removed the contact fields your Salesforce.com came configured with. Does not work with Contact Manager and Team/Group Edition.
*** Email support@egrabber.com or Call us at 1-866-299-7314 for getting Microsoft Dynamics Plug-in for Free.

LeadResearcher™ Pro comes with online help, which is very simple and self explanatory. You can also refer the Quick Start Guide and User Manual for more details.

Additional one on one, customized training with our training expert can be purchased at $100 per hour. During this training our expert will understand your business process and help you integrate ResumeGrabber into it. Our expert will show you live workflows using the examples you provide. You will also be provided with a video of the training, in case you need to re-train.

Our training expert also conducts monthly webinars on specific aspects of the product. These are free. Please look at the Webinar section to see a schedule of upcoming Webinars.
If you have purchased the License Key, you can use LeadResearcher™ Pro for one year. The software expires in one year after the date of registration.
eGrabber fully complies with the CAN-SPAM Act and doesn’t violate the CAN-SPAM Act in anyway because:
  1. eGrabber doesn’t provide email IDs. eGrabber just provides a tool (just like IE & Firefox) for the users to perform Internet research.
  2. The software doesn’t generate numerous permutations to find email IDs. It either finds the email ID of the person you are searching for or finds email IDs of coworkers and intelligently projects the most dominant email pattern.
  3. Projected email IDs are clearly mentioned and the users are aware of how those email IDs were obtained.
  4. eGrabber doesn’t recommend customers to send bulk emails.
To be CAN-SPAM compliant, you need to adhere to the following guidelines set by Federal Trade Commission (FTC) for B2B organizations:
  1. Don't use false or misleading header information. Your "From," "To," "Reply-To," and routing information - including the originating domain name and email address - must be accurate and identify the person or business who initiated the message.
  2. Don't use deceptive subject lines. The subject line must accurately reflect the content of the message.
  3. Identify the message as an ad. The law gives you a lot of leeway in how to do this, but you must disclose clearly and conspicuously that your message is an advertisement.
  4. Tell recipients where you're located. Your message must include your valid physical postal address. This can be your current street address, a post office box you've registered with the U.S. Postal Service, or a private mailbox you've registered with a commercial mail receiving agency established under Postal Service regulations.
  5. Tell recipients how to opt out of receiving future email from you. Your message must include a clear and conspicuous explanation of how the recipient can opt out of getting email from you in the future. Craft the notice in a way that's easy for an ordinary person to recognize, read, and understand. Creative use of type size, color, and location can improve clarity. Give a return email address or another easy Internet-based way to allow people to communicate their choice to you. You may create a menu to allow a recipient to opt out of certain types of messages, but you must include the option to stop all commercial messages from you. Make sure your spam filter doesn't block these opt-out requests.
  6. Honor opt-out requests promptly. Any opt-out mechanism you offer must be able to process opt-out requests for at least 30 days after you send your message. You must honor a recipient's opt-out request within 10 business days. You can't charge a fee, require the recipient to give you any personally identifying information beyond an email address, or make the recipient take any step other than sending a reply email or visiting a single page on an Internet website as a condition for honoring an opt-out request. Once people have told you they don't want to receive more messages from you, you can't sell or transfer their email addresses, even in the form of a mailing list. The only exception is that you may transfer the addresses to a company you've hired to help you comply with the CAN-SPAM Act.
  7. Monitor what others are doing on your behalf. The law makes clear that even if you hire another company to handle your email marketing, you can't contract away your legal responsibility to comply with the law. Both the company whose product is promoted in the message and the company that actually sends the message may be held legally responsible.

Source: https://www.ftc.gov/tips-advice/business-center/guidance/can-spam-act-compliance-guide-business

No; List generated by eGrabber tools are not opt-in leads.
eGrabber builds lists from publicly available information on the web. You should treat our leads, same as those coming from manual research.
We don’t recommend you to load eGrabber leads directly into email systems that require leads to be opt-in.
Lists from any automation tool such as eGrabber should be considered cold call lists, and must be nurtured accordingly.
Our software is a standard package we have been offering for 10+ years. We have been in business for 20+ years.

To keep our Price competitive, For standard license purchases we provide the following license agreement and this FAQ.

We can provide additional info if required, for deal sizes closer to $100K. The deal has to cover the costs of legal review by our attorneys.

The information on our products and our company can be researched on the web and through our FAQ.
LeadResearcher Pro is designed to optimally append four hundred emails/phones in a given day.

eGrabber email rating scale shows how confident we are that the email is correct. A higher rating indicates we are more confident about the emails appended.

Technically, what each of the rating means:

  • 5 Star : When the exact email IDs are found on the Internet and we have additional proof that we got the right person at the right company
  • 4 Star : When the email IDs are found on the Internet and the email IDs matches the given input name & company name
  • 3 Star : When the email IDs of the persons are not found on the Internet, but there are enough of email IDs from the same email domain to predict the pattern
  • 2 Star : When the email IDs are found but the email IDs match only name (but not company) / When the exact email IDs of the persons are not found on the Internet and only a few email IDs with inconsistent email patterns of that domain are found
  • 1 Star : When the exact email ID of the person are not found on the Internet and displays the default projected email. (The Fi-Ln Pattern)

Based on our internal studies, we recommend the following:

5 Star, 4 Star, 3 Star

  • You can use these emails for marketing
  • The 5 & 4 Star emails have higher email delivery rate
  • The 3 Star ones have higher response rate from prospects. This is because those with 3-star email ids have not been spammed by marketers who scrape email ids off the Internet, and you might be the first to reach them!

2 Star

  • Use these emails in the case of last ditch effort to contact the prospect; in case there are no other email IDs available at that company and you definitely want to try breaking into the account
  1. eGrabber guarantees the product will perform Internet research at least 3x faster than expert researcher and that the overall accuracy will be as good or better than what they produce.
  2. If someone's email ID is on the Internet, our tool has a 95%+ chance of finding it.
  3. If someone's email ID is not on the Internet, our tool makes an intelligent analytical guess based on emails of co-workers it finds. Our base assumption is that the email ID pattern would be similar to the prominent pattern the company has used for the co-workers. We expect our guesses to be 3x more accurate than a random guess.

Reasons for Accuracy Errors:

  1. eGrabber does not have a database from where it gets contact information. eGrabber conducts Internet research & relies on the information provided online as being accurate. So the results are only as good as the data that is published.
  2. eGrabber always provides the source from where it finds emails and marks the data as being FOUND. Even Found emails can bounce, some of the reasons being the person is no longer with the company or the company no longer exists. eGrabber does not check to see if that person is still with the company.
  3. One should expect atleast a third of the projected emails to bounce. That is because that person we projected for might not be with the company, they may not have an email ID, the company may not be consistent in the way it creates email IDs for the person.
  4. Our software clearly indicates which contact information was found on the Internet & which email IDs were projected. As a customer it is upto you to choose if you want to use only the found emails or both found and projected.

The answer to following one question, almost always determines if you would embrace projected emails:

Which of these two lists do you prefer to work with?

If you answered you prefer the 50% connect-list, because you can reach more people, then you will love our projected email feature. Generally for the aggressive marketers, the risks outweigh the rewards.

If you said, I prefer to only work with 100% certain emails, then you would use only the emails FOUND on the Internet by our software

Projection Accuracy
The accuracy of the projected emails is dependent on how consistent companies you prospect are in issuing similar IDs to all their employees. Most companies like to follow a pattern such as firstname.lastname@abc.com or firstname@abcr.com and so on for such companies, the projection works well.

In some companies, employees are allowed to figure out their own email-id, When projecting email-id of these companies, there is a high probability that the projection would be wrong.

Better ROI on Projected
Your chance of response on a projected email is 2x to 3x higher than the found by going after the projected emails. That's because you are reaching people your competitors are not.

These projected emails are hidden. Your competition gave up & you didn’t. So get rewarded.

Our projected emails are 2x more accurate than an in-house researcher
If you have an in-house researcher, we can guarantee our projection is going to be 2x better than their projection. That's because we sample 10x more pages to get a email pattern

Be Safe, be like everyone else
If your goal was 100% accuracy, you would want to throw out all NO-EMAIL-FOUND leads. And just stick to FOUND.

Else, be Prudent, Stand a chance of winning High
If you are willing to be Business prudent and take a calculated risk, You would use the 4* projected for 50% accuracy and 3* projected for 33% accuracy.

We drink our own Kool-Aid
We have been using projected emails for ages.
We have first hand experience - we reach people that our competitors have not reached yet.
We are looking at the glass full part, not the glass empty part.

No, we don't have any type of working relationship with any of the data providers. Our tool only Copy-Pastes data that you as a user can already Copy & Paste manually through a standard PC browser. If the site blocks you from manually copy-pasting, our tool won’t function either. Websites have the ability to display content in a read only format, the content is readable by a human but not copy able thru the browser. Our tool will not work on such web-pages either. Our tool is frequently used by people who have legal rights to the data, and are looking for a easier way than manual copy-pasting it into PC or Excel.

We support virtually every website that displays contact in a list format on a website that is copy able thru the browser clipboard. As per the terms of our license agreement it is your responsibility to make sure you have the relevant rights to capture and store the data the way you plan to, before using this Software. Neither eGrabber nor the data-providers can provide you unbiased advice with this regard. Here is the link to eGrabber's End User License Agreement.
  1. Pentium III and above recommended, Windows XP/ Windows Vista
  2. 512 MB RAM or as required by the OS, 50 MB disk space to install the program
  3. 100 MB free disk space to run the application
We have been recommending our Mac users to purchase win 7 pro laptops. Windows 7 Pro system that run our software come for under $500. All you need is any WIN 7 PRO system with 2GB or more. MS OFFICE is not required.

Also, we have had Mac users running our products with Windows parallels. You need to work with your Mac dealer to get the configuration for your Mac. eGrabber technical support does not maintain Mac units and our technical support for the mac environment is limited.
Download the installation file from https://www.egrabber.com/leadresearcherpro/trial.html. The Install Shield Wizard guides you through the rest of the process.
The trial version is fully functional, but can be used only for a specific period. After successful installation, you can evaluate the product for three days. You can also obtain a Free Trial License Key and use the trial version for 10 days or 50 email searches, whichever occurs earlier.
If you have provided a valid E-mail ID at the time of downloading the product, you will receive your Free Trial License Key via E-mail to your E-mail ID.

After installation, the eGrabber Product Registration window appears. Enter the License Key in the space provided and click Register Now.

Click Continue to start using the product.
Once your trial version expires, you cannot download it again. However, you can contact our customer support and extend the trial version period for another 10 days.
You can purchase LeadResearcher Pro from online eGrabber Secure Online Store. You can contact our customer support as well to purchase the product.

After Installation, the eGrabber Product Registration window appears.

  • Enter the License Key you have received and click Register Now.
  • After you get the message "Successfully Registered", click Continue to start using the product.
  • Check whether you have entered the License Key properly. You can copy and paste the License Key to avoid typing errors.
  • Ensure that you are connected to the Internet at the time of registering the product.
  • The other problems are, your Internet connection may be slow, or the server may be busy. In these circumstances, check the Internet connection and try registering after some time.

If you want to use the product in multiple systems, you need to purchase multiple licenses. Contact our customer support to get multiple licenses. If you want to use the product in another system with the same license key, follow the steps:

  • Unregister the product in System A.
  • Install and register the product in System B.
  • Note down your License Key number.
  • Unregister the product.
  • Upgrade your system.
  • Install the Product and Register again.

If you do not unregister the product, it is not possible to register again.

If you want to use the product in multiple systems, you need to purchase multiple licenses. Contact our customer support to get multiple licenses. If you want to use the product in another system with the same license key, follow the steps:
  • Unregister the product in System A.
  • Install and register the product in System B.
In such exceptional cases, you can contact our customer support to obtain a new license key. Your former license key is revoked and using this key in future violates the terms of License Agreement.

Note: We recommend you to have a backup of the software in a CD or in another system to avoid such discrepancies.
Contact our customer support:

Tel: (408) 872-3100 (8:00 AM to 5:00 PM - Pacific Time)

Technical Support: eGrabber Support Center

Validate E-mail allows you to verify the validity of an E-mail address. eGrabber uses 3rd party sites to validate the E-mail addresses and simply passes on to you the information provided by these sites.

eGrabber, as a matter of convenience, allows you to automatically validate up to 10 email addresses per day.

Alternatively, you can also visit any of the sites listed below to check if an E-mail address is still valid, provided the host company allows such validation. (Please note that eGrabber is not affiliated in any way with any of these sites.)

Not all sites allow you to validate if an E-mail address exists in their system or not. So if the system does not say it is a valid E-mail address, it does not really mean that the E-mail address does not exist.

User can Import the contact details (name and Company name ) from any list website , Excel/csv etc. and Transfer it in grid in respective Fields.
To transfer the contact details to the destination application.
  • Select the destination application from the Transfer to drop-down Menu on the eGrabber Account-Researcher toolbar.
  • Select the contact record that needs to be transferred and click the Transfer button on the eGrabber Account-Researcher toolbar.
  • The selected contact details are transferred to the selected destination application.
LeadResearcher™ Pro comes with an Annual subscription license which will expire at the end of one year. To continue using the software, you have to renew the subscription for another year. During your subscription period, you will receive free product updates.
If you have purchased LeadResearcher™ Pro, you will receive free updates for one year. Please check the product 'Live Update' to download the free updates.
To renew your LeadResearcherT Pro license, please call us at (408) 516-4566 / 866-299-7314(Toll Free) or email us at sales@egrabber.com .