FAQs

You can auto-view up to 500 profiles a day.

The software comes programmed with a maximum of 400/day. You can change the number thru options.

No. Each License of profile viewer can Auto-View a maximum of 500 auto-views.

So if you have 2 accounts, you can auto-view on both accounts. eGrabber TouchPoint stops after 500 Auto-Views are reached

No. TouchPoint will auto-visit the account you have logged in to. It can be configured to log into a default account, when LinkedIn is not logged in, Each eGrabber TouchPoint license is designed to support one LinkedIn Account .

If you have multiple accounts that need to be scheduled for Auto-viewing, eGrabber recommends that you get a separate license for each account.

Thorough Internet Research goes into finding Business Email Addresses for you. We want *You* to be confident which email addresses are going to get delivered, which ones *might* get delivered and which ones will never get delivered. So we color them differently.

Here’s a screenshot of different status and colors you will see.



We recommend that you definitely use 1 & 2.
We recommend you do not use 7 & 8.
We recommend you use 3, 4, 5 & 6 only if you feel that taking the risk is worth the reward for you.

If you like technical details, here’s what you’ll want to know:

1 – Valid

1 – Valid : The email address has been validated with that company’s email server and is a valid email account.

2-Personal Probable

2-Personal Probable : The email address is found on the web, but it’s a gmail / yahoo / personal email address, and that server refuses to verify the email.

3-Probable

3-Probable : The email address was projected based on a statistical analysis of the email patterns of that company. Also, the email server refuses to verify the projected email as a Valid or Invalid.

4-Unknown (Accepts All)

4-Unknown (Accepts All) : Indicates that the server accepts any email address with that domain name. You get this if you have imported the emails to the grid.

5-Unknown (Doesn't Validate)

5-Unknown (Doesn't Validate) : Indicates that the server cannot verify the email address as a Valid or Invalid email. You get this if you have imported the emails to the grid.

Low Probable

Low Probable : There were hardly any email addresses of that company on the Internet. The email address is guessed and the email server cannot verify the email address as Valid or Invalid.

7-Invalid

7-Invalid : The email address has been checked with that company’s email server. They say it’s 'Not a real email address.'

8-Issues with Input

8-Issues with Input : Could be that we didn’t find a web domain for the company you entered – or you didn’t enter the name / company at all. If the company is too short, expand the company name or provide the web domain of the company.

eGrabber TouchPoint searches the Internet, in real-time, for email addresses as soon as you enter a Name and Company and click "Find". It searches available documents in the public domain, websites, blogs and any other document you can find on a public search engine. Finds emails in seconds.

If TouchPoint finds the email address on a public document, it shows you that document.

If there is no email address found, TouchPoint uses a multitude of techniques to intelligently and statistically guess the prospect's email address.

Our software is as good as an expert human Internet researcher. There is a 90%+ chance we will find an email, if it is present on the public Internet. We have our email finding process patented (US Patent # 8495151 B2). Thousands of customers have been using this technology since 2009.
As a feature, whenever you open anybody’s profile in LinkedIn Recruiter, a profile view is not generated on the other side.

LinkedIn Recruiter has done this because recruiters do not want to indicate that they are hiring for a particular position.

eGrabber eGrabber TouchPoint works around this restriction by opening the person’s profile twice – once in linkedin recruiter, and once in the normal Linkedin mode.

Ref: feature set of LinkedIn Recruiter discussed here:
https://www.quora.com/What-are-the-differences-between-paid-levels-of-LinkedIn-including-Recruiter-Lite-LinkedIn-Recruiter-and-Talent
TouchPoint is designed to find business email addresses, not personal or consumer email addresses.

We consider free email providers like gmail, yahoo, Hotmail and others to be personal email addresses.

However, if it can cross verify that the personal email address on the Internet belongs to the correct prospect in that company, it may provide you with a personal email address.
Download the installation file from https://www.egrabber.com/touchpoint/trial.html. The Install Shield Wizard guides you through the rest of the process.
The trial version is fully functional for 7 days. You can Find 50 Emails. You can capture up to 60 contacts in a list.
If you have provided a valid E-mail ID at the time of downloading the product, you will receive your Free Trial License Key via E-mail to your E-mail ID.

After installation, the eGrabber Product Registration window appears. Enter the License Key in the space provided and click "Register Now".

Click Continue to start using the product.
Once your trial version expires, you cannot download it again. However, you can contact our customer support and extend the trial version period for another 7 days.
US$ 1,995.00 per user per year. We have only an Annual License for TouchPoint.
We will help you with the process, if you email us at sales@egrabber.com or call us on +1 866-299-7314.
After Installation, the eGrabber Product Registration window appears.
  • Enter the License Key you have received and click Register Now.
  • After you get the message "Successfully Registered", click Continue to start using the product.
  • Check whether you have entered the License Key properly. You can copy and paste the License Key to avoid typing errors.
  • Ensure that you are connected to the Internet at the time of registering the product.
  • The other problems could be that your Internet connection may be slow, or the server may be busy. In these circumstances, check the Internet connection and try registering after some time.
If you want to use the product in multiple systems, you need to purchase multiple licenses. Contact our customer support to get multiple licenses. If you want to use the product in another system with the same license key, follow the steps:
  • Unregister the product in System A.
  • Install and register the product in System B.
  • Note down your License Key number.
  • Unregister the product.
  • Upgrade your system.
  • Install the Product and Register again.

If you do not unregister the product, it is not possible to register again.

In such exceptional cases, you can contact our customer support to obtain a new license key. Your former license key is revoked and using this key in future violates the terms of License Agreement.
  • Purchase if your expectation of the software is to be many times faster in research than you could do manually - and not because you think it will be more accurate than an expert researcher.
  • Purchase if you understand eGrabber software projects email ID of people we can't find on the internet by projecting their email based on the dominant email pattern used by their colleagues. This is bound to be right at best 2 out of 3 times. So there will be errors.
  • Purchase if you are okay with this statement => This a statistical tool - it is guaranteed to save you research time. We expect it to find 90%+ of the contact information if available on the Internet. Statistically speaking email-finder gets emails of 40%-50% of the prospects - however the number of emails found is many time what the user can by spending the whole day researching. This tool is not for people who have expectation of getting email IDs of more than 40% of the prospects.
Yes, you can export the contacts to any of these applications
  • Microsoft® Outlook® 2010 / 2013 / 2016
  • Excel 2007 / 2010 / 2013 / 2016
  • Salesforce.com**
  • PCRecruiter
  • ACT! v17 (2015)
  • CSV (comma separated)

** Works with Professional, Enterprise, Unlimited editions; provided you have not removed the contact fields your Salesforce.com came configured with. And does not work with Contact Manager and Team/Group edition.

TouchPoint was designed for simplicity. However, if you do need help, here are a couple of options you have:
  1. you can view the how-to articles here
  2. call / email our support to fix an appointment for training (+1-408-872 3103 / support@egrabber.com )

In case you need training for your whole team, you can let us know when you call us at support.

If you have purchased the License Key, you can use TouchPoint for one year. The software expires in one year after the date of registration.

If you have downloaded the Trial Key, you can use TouchPoint for 7 days. The trial version works for 50 contacts.
eGrabber fully complies with the CAN-SPAM Act and doesn't violate the CAN-SPAM Act in anyway because:
  1. eGrabber doesn't provide email IDs. eGrabber just provides a tool (just like IE & Firefox) for the users to perform Internet research.
  2. The software doesn't generate numerous permutations to find email IDs. It either finds the email ID of the person you are searching for or finds email IDs of coworkers and intelligently projects the most dominant email pattern.
  3. Projected email IDs are clearly mentioned and the users are aware of how those email IDs were obtained.
  4. eGrabber doesn't recommend customers to send bulk emails.
To be CAN-SPAM compliant, you need to adhere to the following guidelines set by Federal Trade Commission (FTC) for B2B organizations:
  1. Don't use false or misleading header information. Your "From," "To," "Reply-To," and routing information - including the originating domain name and email address - must be accurate and identify the person or business who initiated the message.
  2. Don't use deceptive subject lines. The subject line must accurately reflect the content of the message.
  3. Identify the message as an ad. The law gives you a lot of leeway in how to do this, but you must disclose clearly and conspicuously that your message is an advertisement.
  4. Tell recipients where you're located. Your message must include your valid physical postal address. This can be your current street address, a post office box you've registered with the U.S. Postal Service, or a private mailbox you've registered with a commercial mail receiving agency established under Postal Service regulations.
  5. Tell recipients how to opt out of receiving future email from you. Your message must include a clear and conspicuous explanation of how the recipient can opt out of getting email from you in the future. Craft the notice in a way that's easy for an ordinary person to recognize, read, and understand. Creative use of type size, color, and location can improve clarity. Give a return email address or another easy Internet-based way to allow people to communicate their choice to you. You may create a menu to allow a recipient to opt out of certain types of messages, but you must include the option to stop all commercial messages from you. Make sure your spam filter doesn't block these opt-out requests.
  6. Honor opt-out requests promptly. Any opt-out mechanism you offer must be able to process opt-out requests for at least 30 days after you send your message. You must honor a recipient's opt-out request within 10 business days. You can't charge a fee, require the recipient to give you any personally identifying information beyond an email address, or make the recipient take any step other than sending a reply email or visiting a single page on an Internet website as a condition for honoring an opt-out request. Once people have told you they don't want to receive more messages from you, you can't sell or transfer their email addresses, even in the form of a mailing list. The only exception is that you may transfer the addresses to a company you've hired to help you comply with the CAN-SPAM Act.
  7. Monitor what others are doing on your behalf. The law makes clear that even if you hire another company to handle your email marketing, you can't contract away your legal responsibility to comply with the law. Both the company whose product is promoted in the message and the company that actually sends the message may be held legally responsible.

Source: https://www.ftc.gov/tips-advice/business-center/guidance/can-spam-act-compliance-guide-business

  1. eGrabber guarantees the product will perform Internet research at least 3x faster than expert researcher and that the overall accuracy will be as good or better than what they produce.
  2. If someone's email ID is on the Internet, our tool has a 95%+ chance of finding it.
  3. If someone's email ID is not on the Internet, our tool makes an intelligent analytical guess based on emails of co-workers it finds. Our base assumption is that the email ID pattern would be similar to the prominent pattern the company has used for the co-workers. We expect our guesses to be 3x more accurate than a random guess.
  4. We have partnered with reputed email verification companies to provide you an email verification status in our results

Reasons for Accuracy Errors:

  1. eGrabber does not have a database from where it gets contact information. eGrabber conducts Internet research & relies on the information provided online as being accurate. So the results are only as good as the data that is published.
  2. eGrabber always provides the source from where it finds emails and marks the data as being FOUND. Even Found emails can bounce, some of the reasons being the person is no longer with the company or the company no longer exists. eGrabber does not check to see if that person is still with the company.
  3. One should expect at least a third of the projected emails to bounce. That is because that person we projected for might not be with the company, they may not have an email ID, the company may not be consistent in the way it creates email IDs for the person.
  4. Our software clearly indicates which contact information was found on the Internet & which email IDs were projected. As a customer it is up to you to choose if you want to use only the found emails or both found and projected.

The answer to following one question, almost always determines if you would embrace projected emails:

Which of these two lists do you prefer to work with?

If you answered you prefer the 50% connect-list, because you can reach more people, then you will love our projected email feature. Generally for the aggressive marketers, the risks outweigh the rewards.

If you said, I prefer to only work with 100% certain emails, then you would use only the emails FOUND on the Internet by our software

Projection Accuracy
The accuracy of the projected emails is dependent on how consistent companies you prospect are in issuing similar IDs to all their employees. Most companies like to follow a pattern such as firstname.lastname@abc.com or firstname@abcr.com and so on for such companies, the projection works well.

In some companies, employees are allowed to figure out their own email-id, When projecting email-id of these companies, there is a high probability that the projection would be wrong.

Better ROI on Projected
Your chance of response on a projected email is 2x to 3x higher than the found by going after the projected emails. That's because you are reaching people your competitors are not.

These projected emails are hidden. Your competition gave up & you didn’t. So get rewarded.

Our projected emails are 2x more accurate than an in-house researcher
If you have an in-house researcher, we can guarantee our projection is going to be 2x better than their projection. That's because we sample 10x more pages to get a email pattern

Be Safe, be like everyone else
If your goal is 100% accuracy, you would want to just stick to 1 & 2 rated VALID emails.

Else, be Prudent, Stand a chance of winning High
If you are willing to be Business-prudent and take a calculated risk, You would use the 3-rated Probable for 50% accuracy and 6-rated Low Probable for 33% accuracy.

We drink our own Kool-Aid
We have been using projected emails for ages.
We have have first-hand experience - we reach people that our competitors have not reached yet.
We are looking at the glass full part, not the glass empty part.

When you buy TouchPoint, you can paste a list of Names and Companies into the Contact Grid and have TouchPoint find their LinkedIn® IDs for you. Every Annual license comes pre-installed with 120 Find LinkedIn ID count. That means you can find the LinkedIn ID of 120 contacts.

When you exhaust the 120 count, you can refresh this automated research module by ordering the extension pack. You can order 5000 count for $495. If you need a different volume, please ask us.

With TouchPoint you can leave impressions on 600+ prospects a day, for the entire period of your subscription.

You can also find Business Email Addresses of 600 contacts. This means, you can capture, import, paste, or type in a name and company and Find Business Email Address for 600 people. There’s also a Fair Usage limit of 20% more (that's 720). When you enter a company and we cannot find a web domain, we do not deduct that from your credit - instead we count that in the Fair Usage limit.

You also get these complementary:

  • Grab / Capture up-to 1800 contacts in a list (900 more than you can find business emails for!)
  • Import and Verify up-to 60 email addresses
  • Capture unlimited contacts, one-at-a-time
  • Transfer unlimited contacts out to Salesforce * / Outlook / Excel / CSV / ACT! / PCRecruiter
* Your CRM / ATS provider could have their own limitations on how many you can transfer to them per day. That has to do with the license you purchased from them.

No, we don't have any type of working relationship with any of the data providers. Our tool only Copy-Pastes data that you as a user can already Copy & Paste manually through a standard PC browser. If the site blocks you from manually copy-pasting, our tool won't function either. Websites have the ability to display content in a read only format, the content is readable by a human but not copy able thru the browser. Our tool will not work on such web-pages either. Our tool is frequently used by people who have legal rights to the data, and are looking for a easier way than manual copy-pasting it into PC or Excel.

We support virtually every website that displays contact in a list format on a website that is copy able thru the browser clipboard. As per the terms of our license agreement it is your responsibility to make sure you have the relevant rights to capture and store the data the way you plan to, before using this Software. Neither eGrabber nor the data-providers can provide you unbiased advice with this regard. Here is the link to eGrabber's End User License Agreement.
We have partnered with reputed email verification companies to provide you an email verification status in our results
TouchPoint uses the Internet Explorer 11 rendering engine. The slick user interface is only possible in that.

To find out which version of Internet Explorer you are using, start your Internet Explorer and open this link inside it - http://windows.microsoft.com/en-US/internet-explorer/which-version-am-i-using

If your IE version is older than Internet Explorer 11, you can upgrade for free. To do this, open this link in your Internet Explorer and follow the instructions in the page - http://windows.microsoft.com/en-in/internet-explorer/download-ie
TouchPoint needs Internet Explorer 11 to work. Microsoft does not provide IE 11 support for Windows XP and Windows Vista

If you love the software, and want a version for XP or Vista, give us a shout out via email or twitter.
We have Mac users running our products with Windows parallels. You need to work with your Mac dealer to get the configuration for your Mac. eGrabber technical support does not maintain Mac units and our technical support for the mac environment is limited.

If you love the software, and want a version for MAC, give us a shout out via email or twitter.
To renew your eGrabber TouchPoint license, please call us at (408) 516-4566 / 866-299-7314(Toll Free) or email us at sales@egrabber.com.
If you have purchased TouchPoint, you will receive product live updates and new version upgrades during your subscription period. The updates are free during the period of your subscription.

Minor live updates will be downloaded by the TouchPoint and it will prompt you to install the live updates. Please follow the prompts.

Major version upgrades may be automatically installed, or we will alert you by email. Make sure, during the license registration process, you give us the email address that you want us to email you on.
Seriously...? Why, what happened? Did something not work? Quick, call us +1-408-872 3103, or email us support@egrabber.com, we'll get you up and running.

If you still need a refund, we're sorry to see you go!

You can email us at sales@egrabber.com or call us on +1-408-516 4566. Our refund policy was in the End-User-License Agreement, when you signed up for the tool. For quick reference, you can read it here (https://www.egrabber.com/license-agreement.html), refer to point # 22.c.
Contact our customer support:

Tel: (408) 872-3100 (8:00 AM to 5:00 PM - Pacific Time).
Email us: support@egrabber.com