FAQs

LinkedIn is the most publicly available and up-to-date contact information for millions of working professionals across the corporate world. It is more up-to-date than any list vendor can provide. That's because the owners of their profiles update them.

When TouchPoint is working on your contacts, it refers to the LinkedIn profile as of that moment. We do not store any information of LinkedIn on our servers. All profiles are processed and stored on your local PC, with your credentials. We do not copy any of your personal contacts or profile data to our corporate servers.

TouchPoint has technology to automatically research and find the LinkedIn-IDs of your contacts. All you need to import is the Name and Company of your profiles. TouchPoint will automatically find their LinkedIn-ID.

Even if you have a list of subscribers, with only their business email address, TouchPoint will still attempt to find their LinkedIn-ID.

The standard package of TouchPoint comes with 5,000 auto-append LinkedIn-IDs, should you choose to use it. Each attempt TouchPoint makes to find a LinkedIn-ID causes 1 credit to be used from this 5,000.

Of course, if you import LinkedIn-ID of your prospects, then TouchPoint will use what you have given. If the LinkedIn-ID you have provided is out-of-use, or the profile URL does not exist anymore, TouchPoint will attempt to find the new and updated LinkedIn-ID.

All Job Changes are available inside the TouchPoint product. You can export this list.

If you configure daily email reports, you will get the job change report in your email inbox. It's a great way to start the day - pursue new opportunities and defend your existing accounts!

TouchPoint uses your LinkedIn account, on your local PC, to scan for changes. So to keep your account safe, it can scan 400+ contacts per day.

You can import a list of tens-of-thousands into TouchPoint. Everyday it will scan 400 and move on to the next 400 the next day.

The primary purpose of TouchPoint is to scan your Sales Funnel, keep you abreast of changes, and keep your funnel engaged.

A secondary use of TouchPoint is to advertise yourself to a large Group, or a large demographic of target prospects. You will get increased traffic to your LinkedIn profile, and fresh new incoming connect requests and conversations. You will also get people looking back at your profile.

We have seen users get 4x-10x increases in traffic to their LinkedIn profile in a couple of weeks.

This is helpful if you have a 100,000+ target market but you only want to engage people who take notice or show interest in who you are and what you have to offer.

LinkedIn feeds are crowded with videos, blogs and shares. Are you sure you are able to find all the changes to your customer base in there?

We bet not. We bet you've missed quite a few.

Take our challenge. Let us surprise you. Jump on a call with us, and share a set of customers who you'd like to verify. We'll run TouchPoint and tell you how many of those have changed titles and jobs.

TouchPoint allows you to do customer base tracking on auto-pilot. TouchPoint will alert you with an email when it finds someone shifted titles or companies. So you can focus on your priority tasks and just handle the alerts when TouchPoint sends them to you.

TouchPoint is meant for you if 80% of your prospects and customers are on LinkedIn. If your customers are not on LinkedIn, TouchPoint is not meant for you.

No. You need another TouchPoint license. 1 License of TouchPoint is designed to work with 1 LinkedIn account.

Thorough Internet Research goes into finding Business Email Addresses for you. We want *You* to be confident which email addresses are going to get delivered, which ones *might* get delivered and which ones will never get delivered. So we color them differently.

Here’s a screenshot of different status and colors you will see.



We recommend that you definitely use 1 & 2.
We recommend you do not use 7 & 8.
We recommend you use 3, 4, 5 & 6 only if you feel that taking the risk is worth the reward for you.

If you like technical details, here’s what you’ll want to know:

1 – Valid

1 – Valid : The email address has been validated with that company’s email server and is a valid email account.

2-Personal Probable

2-Personal Probable : The email address is found on the web, but it’s a gmail / yahoo / personal email address, and that server refuses to verify the email.

3-Probable

3-Probable : The email address was projected based on a statistical analysis of the email patterns of that company. Also, the email server refuses to verify the projected email as a Valid or Invalid.

4-Unknown (Accepts All)

4-Unknown (Accepts All) : Indicates that the server accepts any email address with that domain name. You get this if you have imported the emails to the grid.

5-Unknown (Doesn't Validate)

5-Unknown (Doesn't Validate) : Indicates that the server cannot verify the email address as a Valid or Invalid email. You get this if you have imported the emails to the grid.

Low Probable

Low Probable : There were hardly any email addresses of that company on the Internet. The email address is guessed and the email server cannot verify the email address as Valid or Invalid.

7-Invalid

7-Invalid : The email address has been checked with that company’s email server. They say it’s 'Not a real email address.'

8-Issues with Input

8-Issues with Input : Could be that we didn’t find a web domain for the company you entered – or you didn’t enter the name / company at all. If the company is too short, expand the company name or provide the web domain of the company.

eGrabber TouchPoint searches the Internet, in real-time, for email addresses as soon as you enter a Name and Company and click "Find". It searches available documents in the public domain, websites, blogs and any other document you can find on a public search engine. Finds emails in seconds.

If TouchPoint finds the email address on a public document, it shows you that document.

If there is no email address found, TouchPoint uses a multitude of techniques to intelligently and statistically guess the prospect's email address.

Our software is as good as an expert human Internet researcher. There is a 90%+ chance we will find an email, if it is present on the public Internet. We have our email finding process patented (US Patent # 8495151 B2). Thousands of customers have been using this technology since 2009.

TouchPoint is designed to find business email addresses, NOT personal or consumer email addresses.

We consider free email providers like gmail, yahoo, Hotmail and others to be personal email addresses.

However, if it can cross verify that the personal email address on the Internet belongs to the correct prospect in that company, it may provide you with a personal email address.

US$ 1,995.00 per user per year. We have only an Annual License for TouchPoint.
Contact us on sales@egrabber.com or call us on +1 866-299-7314.
We will help you with the process, if you email us at sales@egrabber.com or call us on +1 866-299-7314.
After Installation, the eGrabber Product Registration window appears.
  • Enter the License Key you have received and click Register Now.
  • After you get the message "Successfully Registered", click Continue to start using the product.
  • Check whether you have entered the License Key properly. You can copy and paste the License Key to avoid typing errors.
  • Ensure that you are connected to the Internet at the time of registering the product.
  • The other problems could be that your Internet connection may be slow, or the server may be busy. In these circumstances, check the Internet connection and try registering after some time.
If you want to use the product in multiple systems, you need to purchase multiple licenses. Contact us at sales@egrabber.com to get multiple licenses.
  • Note down your License Key number.
  • Unregister the product.
  • Upgrade your system.
  • Install the Product and Register again.

If you do not unregister the product, it is not possible to register again.

In such exceptional cases, contact support@egrabber.com to obtain a new license key. Your former license key is revoked and using the former license key in future violates the terms of License Agreement.
Yes, you can export the Job Changes detected, profiles visited, and grabbed contacts to any of these applications
  • Microsoft® Outlook® 2010 / 2013 / 2016
  • Excel 2007 / 2010 / 2013 / 2016
  • Salesforce.com**
  • PC Recruiter
  • ACT! v17 (2015)
  • CSV (comma separated)

** Works with Professional, Enterprise, Unlimited editions; provided you have not removed the contact fields your Salesforce.com came configured with. And does not work with Contact Manager and Team/Group edition.

TouchPoint was designed for simplicity. However, if you do need help, here are a couple of options you have:
  1. you can view the how-to articles here
  2. call / email our support to fix an appointment for training (+1-408-872 3103 / support@egrabber.com )

In case you need training for your whole team, you can let us know when you call us at support.

eGrabber fully complies with the CAN-SPAM Act and doesn't violate the CAN-SPAM Act in anyway because:
  1. eGrabber doesn't provide email IDs. eGrabber just provides a tool (just like Chrome & Firefox) for the users to perform Internet research.
  2. The software doesn't generate numerous permutations to find email IDs. It either finds the email ID of the person you are searching for or finds email IDs of coworkers and intelligently projects the most dominant email pattern.
  3. Projected email IDs are clearly mentioned and the users are aware of how those email IDs were obtained.
  4. eGrabber doesn't recommend customers to send bulk emails.
To be CAN-SPAM compliant, you need to adhere to the following guidelines set by Federal Trade Commission (FTC) for B2B organizations:
  1. Don't use false or misleading header information. Your "From," "To," "Reply-To," and routing information - including the originating domain name and email address - must be accurate and identify the person or business who initiated the message.
  2. Don't use deceptive subject lines. The subject line must accurately reflect the content of the message.
  3. Identify the message as an ad. The law gives you a lot of leeway in how to do this, but you must disclose clearly and conspicuously that your message is an advertisement.
  4. Tell recipients where you're located. Your message must include your valid physical postal address. This can be your current street address, a post office box you've registered with the U.S. Postal Service, or a private mailbox you've registered with a commercial mail receiving agency established under Postal Service regulations.
  5. Tell recipients how to opt out of receiving future email from you. Your message must include a clear and conspicuous explanation of how the recipient can opt out of getting email from you in the future. Craft the notice in a way that's easy for an ordinary person to recognize, read, and understand. Creative use of type size, color, and location can improve clarity. Give a return email address or another easy Internet-based way to allow people to communicate their choice to you. You may create a menu to allow a recipient to opt out of certain types of messages, but you must include the option to stop all commercial messages from you. Make sure your spam filter doesn't block these opt-out requests.
  6. Honor opt-out requests promptly. Any opt-out mechanism you offer must be able to process opt-out requests for at least 30 days after you send your message. You must honor a recipient's opt-out request within 10 business days. You can't charge a fee, require the recipient to give you any personally identifying information beyond an email address, or make the recipient take any step other than sending a reply email or visiting a single page on an Internet website as a condition for honoring an opt-out request. Once people have told you they don't want to receive more messages from you, you can't sell or transfer their email addresses, even in the form of a mailing list. The only exception is that you may transfer the addresses to a company you've hired to help you comply with the CAN-SPAM Act.
  7. Monitor what others are doing on your behalf. The law makes clear that even if you hire another company to handle your email marketing, you can't contract away your legal responsibility to comply with the law. Both the company whose product is promoted in the message and the company that actually sends the message may be held legally responsible.

Source: https://www.ftc.gov/tips-advice/business-center/guidance/can-spam-act-compliance-guide-business

  1. eGrabber guarantees the product will perform Internet research at least 3x faster than expert researcher and that the overall accuracy will be as good or better than what they produce.
  2. If someone's email ID is on the Internet, our tool has a 95%+ chance of finding it.
  3. If someone's email ID is not on the Internet, our tool makes an intelligent analytical guess based on emails of co-workers it finds. Our base assumption is that the email ID pattern would be similar to the prominent pattern the company has used for the co-workers. We expect our guesses to be 3x more accurate than a random guess.
  4. We have partnered with reputed email verification companies to provide you an email verification status in our results

Reasons for Accuracy Errors:

  1. eGrabber does not have a database from where it gets contact information. eGrabber conducts Internet research & relies on the information provided online as being accurate. So the results are only as good as the data that is published.
  2. eGrabber always provides the source from where it finds emails and marks the data as being FOUND. Even Found emails can bounce, some of the reasons being the person is no longer with the company or the company no longer exists. eGrabber does not check to see if that person is still with the company.
  3. One should expect at least a third of the projected emails to bounce. That is because that person we projected for might not be with the company, they may not have an email ID, the company may not be consistent in the way it creates email IDs for the person.
  4. Our software clearly indicates which contact information was found on the Internet & which email IDs were projected. As a customer it is up to you to choose if you want to use only the found emails or both found and projected.

The answer to following one question, almost always determines if you would embrace projected emails:

Which of these two lists do you prefer to work with?

If you answered you prefer the 50% connect-list, because you can reach more people, then you will love our projected email feature. Generally for the aggressive marketers, the risks outweigh the rewards.

If you said, I prefer to only work with 100% certain emails, then you would use only the emails FOUND on the Internet by our software

Projection Accuracy
The accuracy of the projected emails is dependent on how consistent companies you prospect are in issuing similar IDs to all their employees. Most companies like to follow a pattern such as firstname.lastname@abc.com or firstname@abcr.com and so on for such companies, the projection works well.

In some companies, employees are allowed to figure out their own email-id, When projecting email-id of these companies, there is a high probability that the projection would be wrong.

Better ROI on Projected
Your chance of response on a projected email is 2x to 3x higher than the found by going after the projected emails. That's because you are reaching people your competitors are not.

These projected emails are hidden. Your competition gave up & you didn’t. So get rewarded.

Our projected emails are 2x more accurate than an in-house researcher
If you have an in-house researcher, we can guarantee our projection is going to be 2x better than their projection. That's because we sample 10x more pages to get a email pattern

Be Safe, be like everyone else
If your goal is 100% accuracy, you would want to just stick to 1 & 2 rated VALID emails.

Else, be Prudent, Stand a chance of winning High
If you are willing to be Business-prudent and take a calculated risk, You would use the 3-rated Probable for 50% accuracy and 6-rated Low Probable for 33% accuracy.

We drink our own Kool-Aid
We have been using projected emails for ages.
We have have first-hand experience - we reach people that our competitors have not reached yet.
We are looking at the glass full part, not the glass empty part.

When you buy TouchPoint, you can paste a list of Names and Companies into the Contact Grid and have TouchPoint find their LinkedIn® IDs for you. Every Annual license comes pre-installed with a certain number of Append LinkedIn-IDs. Check the pricing section to find out the limits for each package.

Check the pricing section to find out the limits for each package.

No, we don't have any type of working relationship with any of the data providers. Our tool only Copy-Pastes data that you as a user can already Copy & Paste manually through a standard PC browser. If the site blocks you from manually copy-pasting, our tool won't function either. Websites have the ability to display content in a read only format, the content is readable by a human but not copy able through the browser. Our tool will not work on such web-pages either. Our tool is frequently used by people who have legal rights to the data, and are looking for a easier way than manual copy-pasting it into PC or Excel.

We support virtually every website that displays contact in a list format on a website that is copy able through the browser clipboard. As per the terms of our license agreement it is your responsibility to make sure you have the relevant rights to capture and store the data the way you plan to, before using this Software. Neither eGrabber nor the data-providers can provide you unbiased advice with this regard. Here is the link to eGrabber's End User License Agreement.
We have partnered with reputed email verification companies to provide you an email verification status in our results.
We have Mac users running our products with Amazon Workspaces. Contact sales@egrabber.com to know more.
To renew your eGrabber TouchPoint license, please call us at (408) 516-4566 / 866-299-7314(Toll Free) or email us at sales@egrabber.com.
If you have purchased TouchPoint, you will receive product live updates and new version upgrades during your subscription period. The updates are free during the period of your subscription.

Minor live updates will be downloaded by the TouchPoint and it will prompt you to install the live updates. Please follow the prompts.

Major version upgrades may be automatically installed, or we will alert you by email. Make sure, during the license registration process, you give us the email address that you want us to email you on.
Seriously...? Why, what happened? Did something not work? Quick, call us +1-408-872 3103, or email us support@egrabber.com, we'll get you up and running.

If you still need a refund, we're sorry to see you go!

You can email us at sales@egrabber.com or call us on +1-408-516 4566. Our refund policy was in the End-User-License Agreement, when you signed up for the tool. For quick reference, you can read it here (https://www.egrabber.com/license-agreement.html), refer to point # 22.c.
All our software have a standard package we have been offering for 10+ years. We have been in business for 20+ years.

To keep our Price competitive, For standard license purchases we provide the following license agreement and this FAQ.

We can provide additional info if required, for deal sizes closer to $100K. The deal has to cover the costs of legal review by our attorneys.

The information on our products and our company can be researched on the web and through our FAQ.
Contact our customer support:

Tel: (408) 872-3100 (8:00 AM to 5:00 PM - Pacific Time).
Email us: support@egrabber.com