What does
eMail-Lead Grabber Business do?
eMail-Lead Grabber Business automatically processes
email leads submitted through Web Forms and third party
sites, extracts specified information and transfers
it into your contact manager (ACT!, Outlook, GoldMine,
Access, Excel).
eMail-Lead Grabber automatically creates new contacts
from email leads, sends auto response emails and even
schedules follow up. It checks for duplicates and updates
existing contacts.
You can set up the system quickly without doing any
scripting or programming. Existing web forms can be
used without any changes to import data submitted at
web forms into your database. It reduces time and cost
associated with integrating your application and the
web form.
 Can eMail-Lead Grabber create Web Forms (HTML / ASP / PHP) that
can be posted on my web site?
eMail-Lead Grabber does not create web forms for your
website. It can only process data submitted through
web forms into ACT! / Outlook / GoldMine / SalesLogix
/ Excel / Access with out any custom programming.
We do provide sample web forms and scripts that you
can use to --- create your own web form---. Click
here to view and download our sample web forms and scripts.
What is the difference between Standard edition and Business edition?
| Features |
Web Response Grabber
Standard |
eMail-Lead Grabber
Business |
Number
of forms from which you can
capture data |
Five |
Unlimited |
Number
of email Personalities user
can create to download mail |
One |
Unlimited |
Process
email automatically |
Yes |
Yes |
Checks
for duplicate contacts and keeps
your ACT!, MS Outlook and GoldMine
database unique |
Yes |
Yes |
Add
Predefined values and classify
leads, Example: set lead source
values as Web always |
No |
Yes |
Captures
email attachments and file it
to the contact record. |
No |
Yes |
Copy
email header information into
(From address, To address, Sent
date, Sent time) |
Yes |
Yes |
Formats
data in email before updating
database |
Yes |
Yes |
Secure
templates by setting password |
No |
Yes |
Distribute
leads evenly among your team
using Round Robin option |
No |
Yes |
Send
customized auto responses to
incoming email |
No |
Yes |
Attach
processed email as Email History
item in ACT! / GoldMine |
No |
Yes |
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Who will
find eMail-Lead Grabber Business useful?
It is primarily targeted at business organizations that use website forms to receive customer inquiries, orders, survey responses, etc and who need fast and effective processing of the email.
eMail-Lead Grabber Business is an intelligent email
processor that extracts required information and transfers
them into fields in your database, or other applications,
as specified in the template and sends customized auto
responses. It thereby eliminates the need to contract
a programmer with expertise to create a tool to process
web responses automatically into the database. eMail-Lead Grabber allows you to create a template within
minutes with absolutely no requirement for programming
knowledge.
How easy is it to capture email/web form inquiries into ACT!, MS Outlook, GoldMine, MS Access, MS Excel and CSV/Tab-delimited file?
Create templates by mapping tags in your email leads
and web forms to fields in your database/ contact manager.
Using "reverse mail merge" technology eMail-Lead Grabber Business will open each email and extract
the data from it according to rules pre-defined in the
template Create a new contact record and transfer the
data into new record Repeat the process until all emails
are processed.
What are
the other benefits of using eMail-Lead Grabber Business?
- It is Ideal for capturing & processing e-mails from customer response forms, registration forms, questionnaires, surveys etc.
- Eliminates time consuming data entry of Internet sales leads , which is otherwise an error prone process
- Flexibility to create your own template in minutes
- Works with all popular email applications (Outlook, Outlook Express, Netscape, GoldMine,...)
- No monthly fees involved - You own the software!
- As secure as your email - No need to let someone else handle your leads!
What is
the difference between AddressGrabber and eMail-Lead Grabber Business?
AddressGrabber helps only to transfer contact details
and other basic information, but eMail-Lead Grabber
not only transfers contact details but also any other
data submitted through customer response forms, registration
forms, questionnaires, surveys etc and transfer to your
database. Moreover with AddressGrabber you need to manually
process one email at a time while with eMail-Lead Grabber
you can automate the process and respond with a message
customized for each email.
How to create a template?
Template Wizard makes things easy for you. All you need to do is
select a sample email
right click on it and select the 'Create Template Wizard' option.
The template Wizard will guide you in creating the template and to start using it.
If you have a free form email, use the Advanced TemplateMaker.
Select a sample email
right click on it and select the 'Create Template Advanced mode' option.
In the TemplateMaker, map the form field data and start using it.
The process is easy and the help options are direct and straightforward.
Will it
create any problem if I try to transfer to my current
database where I have about thousands of Addresses and
information saved?
It is safe to transfer contacts to your current
database using eMail-Lead Grabber Business.
Can I transfer
about a hundreds emails in a single batch?
Yes, you can transfer hundreds of emails at a time.
eMail-Lead Grabber Business is fully automated to handle
all your incoming emails without any human intervention.
Can eMail-Lead Grabber help me distribute leads by State/Territory?
Yes, eMail-Lead Grabber, comes with lookup
and assign feature, which will help you distribute leads
based on State/Territory.
Can I transfer attachments in email?
Yes, with the Business version of eMail-Lead Grabber,
you can copy and link email attachments to the contact
record.
What are
the applications supported by eMail-Lead Grabber Business?
eMail-Lead Grabber Business supports the following applications:
- Access 2003 / 2002 / 2000
- ACT! 2009 / 2008 / 2007 / 2006 / 2005 / 6.0 / 2000
- Microsoft Excel 2007 / 2003 / 2002 / 2000
- GoldMine 7.x / 6.x / 5.x
- Microsoft Outlook 2007 / 2003 / 2002 / 2000
Will
eMail-Lead Grabber work with web forms appearing in
multiple web pages in the web site, with each page having
different fields to update? And what will web developers
have to do?
Yes, eMail-Lead Grabber will work with web forms appearing
in multiple web pages. Your web developer needs to collect
information submitted at multiple pages and send them
in one email.
Can eMail-Lead Grabber send a HTML email as auto response?
At present eMail-Lead Grabber can only send simple plain
text auto response email.
Is it possible
to send more than one time-delayed auto-response to
web form submissions using eMail-Lead Grabber?
No, at present using eMail-Lead Grabber you can send
one instantaneous auto-response email to web form submissions.
If you use software like ACT!/GoldMine/Outlook/SalesLogix,
you can use eMail-Lead Grabber to setup follow-up activities
for you.
How do
I install the eMail-Lead Grabber Business trial software
and how long can I use it?
You can either install the software from the CD or download
it from the web site (double-click the installation
exe and then click on Setup to extract all the files
required). The installation wizard will guide you through
the entire process. We also provide you a 'free evaluation
period' to test the product for three days after which
it will expire.
To use the trial version you have to obtain a Free Trial
License key, for which a valid e-mail id is a pre requisite.
The trial version will expire after 10 days or 100 successful
transfers to your database, whichever happens first.
How do I start the software using the Free Trial License key?
Enter the Free Trial License key in the space provided in the Product Registration Dialog box and click Register for the product to be initiated.
Can I reuse the Free Trial License Key on different computers?
No, you are not allowed to reuse the Free Trial License Key on different computers.
When my free trial expires, can I convert it to the full version?
After the free trial expires the product can be purchased by obtaining a License Key online or contact eGrabber at or call (408) 872 3100
Once you get this code, all you need to do is enter it into the space provided in the registration screen and register the product to convert it into a full version.
Please contact Technical Support for assistance at (408) 872-3103 or e-mail to eGrabber Support Center
Once my
trial version expires, can I download again and reuse
eMail-Lead Grabber Business Trial version?
Once a Trial version expires after 10 days or 100 successful
transfers, you cannot download the trial version again
and work with it. You can extend the trial version period
by another 10 days or 100 successful transfers to database
by contacting support and getting the Restore code.
Contact Technical Support for assistance at (408) 872-3103
or e-mail to eGrabber
Support Center
Does the trial version come with all the features?
The trial version is fully featured but has a limited period of usability of 10 days or 100 successful transfers to database.
I did not
get to download the eMail-Lead Grabber software completely.
It gives errors when I try to install. How do I avoid
this?
Please send an email to eGrabber
Support Center to get an alternative link to download eMail-Lead Grabber. We suggest that you use free download
utilities available at Zdnet.com / Cnet.com. These utilities
will help you download files even if your Internet connection
is slow.
How do I trouble-shoot the problems in my trial version?
The trial version also comes with online help. If the problem is not covered in the help notes, please contact eGrabber's Technical Support at (408) 872-3103 or e-mail to eGrabber Support Center.
How do I buy the product?
Any eGrabber software can be purchased through our secure online store at http://store.egrabber.com/. Click the Buy button and follow instructions. Once the purchase process is completed, you will receive the License key via e-mail. Use this Key to activate the software.
If you prefer to place the order by phone, please call Customer Support Department at (408) 872-3103 between 8.00 AM and 5.00 PM PST, Monday to Friday or E-mail us at eGrabber Support Center
From where do I get the License key for the software?
When you purchase the product, the Full License Key will be sent to you via e-mail. If you have ordered a CD you will find the Key details on the CD.
What are the processes involved in the purchase?
Once the License Key is sent to you, enter the same in the eGrabber Registration form which will appear when you launch the application. The License key cannot be however used for multiple installations.
What if I am unable to register the License key?
The possibilities are that the License key is invalid or is already being used by another user. It could also be that the Internet connection has not been switched on to register the License Key. But if the server is busy, please try again after some time.
How do I unregister the product?
To unregister the product, click 'Unregister' in the eGrabber Registration Dialog box.
How can I run the installation in different machines?
For the purpose of using the software simultaneously in different machines you need to purchase licenses for each machine separately. You can purchase multiple licenses from our Secure Online store at http://store.egrabber.com/ or contact eGrabber Customer Support at (408) 872-3103 or . But to use the software in a different machine using the same License Key, unregister the product in the existing system, and then install and register in the new machine.
How do I upgrade my computer and still work with the same License Key?
The primary step here is to unregister the product. After upgrading your computer, you may install the software and register it again using the same License Key.
Can I reuse the License Key on different computers?
It can be done provided the product is unregistered from the existing computer and then installed and registered in the new computer using the same License Key.
How do I get a new key, if my hard disk crashes or my system is corrupted and I am unable to unregister?
In exceptional cases such as the one mentioned above you can contact eGrabber Customer Support and get a new License key. Then the earlier key will be revoked and using it in future will violate the terms of the license agreement.
How
long will it take to ship eMail-Lead Grabber Business
once I order it online?
If you choose mailing over the download option, then
eMail-Lead Grabber Business CD's will be shipped to
you within 24 hours and on the same day if the order
is placed before 1.00 PM PST. We have three shipping
options: Regular mail, 3 day UPS or Next Day Air UPS.
Do
you ship eMail-Lead Grabber Business CD's & user
guide, even if I download it from the Internet?
If you have already downloaded the software then typically
we do not ship the CD's and the hard copy of user guide.
But, if you'd like us to ship the hard copy please check
the appropriate box or write it in comment box.
How can I access your customer support?
You can contact our online eGrabber Support Center or by telephone at (408) 872-3103 between 8.00 AM and 5.00 PM PST hours.
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