eGrabber Provides
- Free phone support for the first 30 days (for one
named person per license) immediately after purchase
of software.
- Free e-mail support for 12 months immediately after
purchase of software. The customer must purchase the
product upgrade to continue to get free e-mail support
for another 12 months.
- Free product upgrades for 90 days immediately after
purchase of software. After 90 days, the customer
must purchase the product upgrade.
- Product training is not a part of the product license
agreement (EULA) or the purchase price. Customized
training is available at an additional charge.
How do I print an email?
Select the email in the list view and click Print button or select print from file menu. You can also print the email by selecting Print from the right click option in the email preview pane.
I want to send auto responses to the leads who have submitted the form. When I use stationery all the mails are being sent to one single email address?
When you use stationery to send auto responses for incoming email, they are sent to the 'from address' of the incoming email. In this case all the email coming from the web form seems to be having the same 'from email address'. For this you need to use Mail Merge Template to send auto response. The mail merge template will extract data in the email, create an email merge auto response and send it.
How can I use a template created on some other computer in my computer?
Copy the template to the folder where eMail-Lead Grabber Business is installed. Register the template by selecting options under Form Processing Center. In the Option dialog box click register to register the new template. Now edit the template using Edit Template Wizard, update the new template settings and finish the template. The Template will be available for use in your PC.
After Add/Delete fields in my ACT!/GoldMine/Excel/Access database, I find that the Insert into Field tab is not updated with the changes. How can I bring the new fields set into view, so that I can insert them into the template?
Edit your template using Edit Template Wizard and Login into your database. Template will get updated with all the changes made to the database. Now make necessary changes. Else edit your template in Advanced Mode. In the TemplateMaker refresh the fields by clicking the Refresh Fields option from the View menu.
Why are certain fields in my email not getting transferred?
The template must have all the fields present in the email response. Make sure the sample email response you have chosen to create the template has all the fields. Add the missing fields to your template, mark them as Anchor text, Insert appropriate fields and try again.
Sometimes after transferring to the fields in the destination application, I notice lines below the data. Where are these lines coming from?
These lines may be present in the email but not in the template or the lines could be present in the template but not marked as ignore text in the template. Selecting the lines and marking them as ignore text can solve this. The other solution is to first select each field and in Properties, enter Number of lines / Number of characters, so that only the text is picked up and not the line.
My email has Name field where full name of the person is entered. But my database has First Name and Last Name fields how do I map the fields?
Make use of Auto Detect Name field in the Template. Map Name field in your email to Auto Detect Name. In the properties for Auto Detect Name map First Name, Last Name and Middle Name to appropriate fields in the database.
All the fields in my template are present in the email responses, but data is going into the wrong fields. Why is this happening?
This can happen if your template mappings are not correct. Edit your template and check the Anchor tags and Field map.
Sometimes the field name and its value get added to the previous field value in the destination application. Why is this happening?
If your email has more than one field value coming in the same line, this can happen. To avoid this set 'End Before/Start After' properties for the field in your template.
Can I transfer forwarded email messages using eMail-Lead Grabber Business?
Yes, you can transfer forwarded/ re-directed messages from Outlook and Outlook Express. Support on this feature is being added to other email clients too.
Is it possible
to make new Notes entry for each form fields?
No, eMail-Lead Grabber concatenates notes values from
different form fields and enters as on single Notes
entry for a transfer.
Can eMail-Lead Grabber create a History item for each email processed?
eMail-Lead Grabber can copy and store the processed
email as an Email History item of the contact record.
Can default
values be set to be updated for fields when importing
web form data into our database?
Yes, eMail-Lead Grabber allows you set pre-defined values
to any database field while updating.
Why do I get the message "Incomplete Template!..." ?
In the template if you have "auto detect business card details" alone and when you save it, you would get a message "Incomplete template". User can ignore it and proceed.
This message will also appear when the template doesn't have at least one anchor text in the Template. Insert an appropriate anchor text and then save the template.
Why does bounce template detect sender's email as bounced email address?
To avoid bounce template from detecting the senders email as the bounce email address and improve accuracy, enter source email address (Example: mailinglist@company.com, newsletters@company.com) in the Exclude list of the bounce template. To update your bounce template with Exclude email list, edit the template and refresh the database.
How do I move eMail-Lead Grabber Business software from one PC to another?
If you want to move eMail-Lead Grabber Business from one PC to another, you will have to re-register all your existing templates, POP3/Outlook accounts, filters, User folders and Stationary in your new PC. This means you have to first
take a back-up of all your existing files.
Let us say, you want to move eMail-Lead Grabber Business 2012. Double-click and open the "My Documents" folder on your desktop. Then, copy the "eMail-Lead Grabber Business 2012" folder. (Note: If you are moving the 2008 version, then you have to copy the
"eMail-Lead Grabber Business 2008" folder.)
In addition to this, you need to go to My Computer , select C:/Program files. goto eGrabber folder and copy eMail-Lead Grabber Business 2012 folder
Now, uninstall eMail-Lead Grabber Business software in your existing PC. It will prompt you to save your license key on your desktop. Click "Yes" and your key will be saved on your desktop in a file named "eMail Lead Grabber Business 2012Key.txt".
After this, install eMail-Lead Grabber Business software in your new PC and register the software with the license key that you saved in the old PC's desktop.
Finally, double-click and open the "My Documents" folder as well as the C: Program files/eGrabber/eMail-Lead Grabber Business 2012 on your desktop of your new PC. Copy and paste "eMail-Lead Grabber Business 2012" folder that you just
backed up.
You are now all set to start using your eMail-Lead Grabber Business software in your new PC.
Why do I get this message, "No input text available to process"?
You may get this message in one of the following circumstances:
- If the email is blank, without any data
- If the source from which you are transferring is
Selected text and in the source list of eMail-Lead Grabber Import toolbar, some other application is
selected as source, then this message will appear.
Simply change it to Selected Text
- If you have forgotten to select a mail message before
pressing GO button on the Import Toolbar
When I
try to process a number of email, like more than 1000,
I get the message, "Out of Memory" or nothing seems
to happen. Why is this happening?
This may happen if you do not have enough disk space
on your PC to create a temporary file large enough to
process large number of email responses. Free up some
disk space and then try transferring email messages
in one go. It is advised to process email in smaller
lots using eMail-Lead Grabber Import toolbar. We have
tested transfer of up to 5000 email messages in one
go with eMail-Lead Grabber.
Can I
turn off the transfer window of eMail-Lead Grabber Import
Toolbar while transferring?
Yes it is possible to turn off the transfer window during
transfer. Just click on the red arrow and from the miscellaneous
tab, uncheck the Show Transfer Window box.
Why is a "Transfer not done" pop up coming when the selected source and destination application are both correct?
You might have selected the option "Cancel transfer if contact exists " in the Duplicate check criteria of the template.
Even though only one email is selected for transfer, the message in the transfer window seems to show more than one email being transferred. Why is this happening?
When handling forwarded, redirected or reply mails even in a single transfer, the transfer status window might show that it is transferring email no. 2/3/4 ..... The reason behind this is that if the mail has content in the forward/ reply, the redirected part of the mail is treated as a separate mail. Actually it is transferring a single mail only. The content is not altered.
My email
has First name and Last name fields but I see only Contact
and Last name available for mapping in the template
for my GoldMine database. How do I map the fields?
Map First Name to Contact, and Last name to Last fields
in the template; eMail-Lead Grabber will update the
database with out any issues.
Why are
all the selected GoldMine user fields not available
for mapping in the Template?
eMail-Lead Grabber supports only up to 369 user-defined
fields and 100 profile fields. If you exceed this limit
then some of the fields will not be available for mapping.
Select only those, which you want to use in the template.
Can eMail-Lead Grabber import data into Detail records in GoldMine,
or does it just use Contact1 and Contact2?
eMail-Lead Grabber can import data into Contact, User,
Detail and additional contact fields in GoldMine.
Does eMail-Lead Grabber update information in an existing contact,
i.e., user fields, details, Scheduled Items, History
Items?
Yes, eMail-Lead Grabber will check for duplicates and
update existing contact. You can update any GoldMine
field, schedule activities, attach tracks, create history
items and more.
Can eMail-Lead Grabber do two (2) things with this email - automatically.
1. Processing of web responses into MS Access (i.e.
- sales orders)
2. Attach processed email as History item in GoldMine
Yes, using eMail-Lead Grabber you can transfer data
to more than one database. Create two templates for
your two databases and in filter condition specify that
you want the email to be transferred to two templates.
Why are
email not been processed to my Access Database?
If your Access database table and field names have special
characters,eMail-Lead Grabber will not be able to process
email into your database. It is advised to use words
with only alphanumeric characters and without blank
spaces as the table and field names.
Does eMail-Lead Grabber recognize one to many relationships in
the Access database?
Yes, eMail-Lead Grabber recognizes one to many relationships
and updates the database.
In ACT!
we use own database structure, where are changed most
of the field names. Will eMail-Lead Grabber transfer
to these fields and where can I find these fields for
mapping?
eMail-Lead Grabber can transfer data to any customized
ACT! database with out any issues. If you use Template
Wizard all the fields will be available in alphabetical
order. If you are using Template Maker the user fields
will be available in User fields Groups in Insert into
menu. The fields are sorted in alphabetical order and
each group has 15 fields.
While updating
Excel workbook with data from web form submissions,
does eMail-Lead Grabber append the new data to the existing
one or create a new one?
eMail-Lead Grabber will append new data to the existing
Excel workbook. Your Excel workbook will continue to
grow with new prospect information.
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