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Support FAQs

Check out the following Support FAQ's and clear all your doubts. Most of your questions are answered here. If you still have any difficulty with AddressGrabber, Please use the Support Request Form

About AddressGrabber™ Standard installation
  Transfer addresses
  AddressGrabber™ Standard settings
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About AddressGrabber™ installation

Once I get the diskettes in mail, how do I install AddressGrabber™ Standard?

Run Setup.exe from disk1

Follow the directions in the Install shield wizard to install AddressGrabber™ Standard. When the user Information window appears, fill in the information that you want to use as your address with AddressGrabber™ Standard . This can be used to insert your return address into your applications.

In the Toolbar configuration window, select the applications that you want to use with AddressGrabber™ Standard. The selected applications will be available in the AddressGrabber™ Standard toolbar. A maximum of 16 applications can be selected. Installation provides options to make it easier to start AddressGrabber™ Standard. Select the options that you want to use.

Add to Start Menu - Adds the AddressGrabber™ Standard shortcut to the Windows Start menu.

Add to Desktop - Adds the AddressGrabber™ Standard shortcut to the desktop

Add to Startup Folder - Adds AddressGrabber™ Standard to the Startup folder so it will automatically open each time windows is started.

When installation is complete, AddressGrabber™ Standard opens. A floating Toolbar is shown on the screen and the AddressGrabber™ Standard icon is added to the System Tray in the lower right corner of the screen.

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Once I download the AddressGrabber™ Standard install program, how do I install it?

Click on the self-extracting installation program file (which would be something like ags2010_083109_setup.exe) saved on your hard drive after the download process. Follow the directions in the Install shield wizard to install AddressGrabber™ Standard.

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Once I get the CD in the mail, how do I install AddressGrabber™ Standard?

Your CD is accompanied by the Quick Start Guide, which has instructions on this. However, all you need to do is insert the CD in the drive and click on the self-extracting file (which would be something like ags2010_083109_setup.exe). Follow the directions in the Install shield wizard to install AddressGrabber™ Standard.

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How do I add an application on the toolbar?

If AddressGrabber™ supports the Address Book that you want to add to your toolbar then follow the following steps:

Click on the Red Arrow in the middle of the Toolbar. AddressGrabber™ Standard Options dialog box comes up.

Select Add / Hide Applications Tab.

Click on << Automatically Add / Hide Applications >>

Now AddressGrabber™ Standard detects the applications that are installed on your computer.

Please refer to User Guide on how to Add New Application to AddressGrabber™ Standard for more information.

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How do I remove an application from the toolbar?

Click on the Red arrow on the middle of the Toolbar.

The AddressGrabber™ Standard Options dialog box comes up.

Select Add / Hide Applications Tab.

Select the Application from the Selected Applications List and click Remove. Click OK to confirm.

Note… Applications that are removed will not be listed in the

Add / Hide Applications Tab or the Toolbar. Please refer to User Guide on how to Add New Application to AddressGrabber™ Standard for more information.

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Download Quick Start Guide, User Manual and Service pack

Customer Care Support Information

Technical Support
support@egrabber.com

Sales, upgrades and licensing
Email: sales@egrabber.com
Phone: (408) 516-4566 (Monday through Friday 8 AM - 5 PM Pacific Standard Time)

General information
info@egrabber.com

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