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Support FAQs

Check out the following Support FAQ's and clear all your doubts. Most of your questions are answered here. If you still have any difficulty with AddressGrabber, Please use the Support Request Form

  About AddressGrabber™ Standard installation
Transfer addresses
  AddressGrabber™ Standard settings
  AddressGrabber™ Standard updates
What our customers say...


Transfer addresses

Does AddressGrabber™ Standard check for duplicates, if the record was already transferred earlier?

Yes, AddressGrabber™ Standard checks for duplicates. Right now this feature is available only for ACT!™, GoldMine®, Outlook and Palm applications. If the option is selected, it will find the existing record and update it.

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When I do a transfer, the record does not get transferred. Why?

If this happens, check for the following:

  • Check whether proper link has been made between the Source and Destination applications if you are transferring an address using tray icon.
  • Check if the Address Book section of the Source application is open and active.
  • Check whether a record is selected in the Source application. Any other windows for example the Printer selection window, should not be open.
  • Check if the Destination application has an address book.

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Sometimes during a transferring from a e-mail message I get the following message "Please highlight the address and then do a transfer"

If this happens, check for the following:

  • Check if the address you want to transfer is highlighted.
  • Check if the window in which you have selected the address is in forefront and active.

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Sometimes when I click on the destination icon on the toolbar, I get the following message, "The application which you selected as a source for this transfer, is currently not running. Launch the application and try again."

When your destination address book / PIM is not open, AddressGrabber™ gives you this message. AddressGrabber™ automatically launches the address book / PIM after giving you this message. Now you need to click on the toolbar again to transfer.

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While selecting the address for transfer, I also selected the note at the bottom, but the note did not get transferred. Why?

With AddressGrabber™ Standard you can transfer only address fields. It does not support transfer of notes or any other fields. Some of our other applications do offer this functionality.

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What happens when there are more than one address book sections in my destination application? To which address book section will the address be transferred?

The record will be transferred to the selected Address Book section. If no Address Book section is selected then the record will be transferred to the first address book section in the application.

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Is it possible to customize the field information that the program (AddressGrabber™) is capable of transferring?

Yes, we do have the option to customize the field information. You can specify the Formatting options for contact fields to create cleaner mail merge reports or to print labels.

Does AddressGrabber™ Standard support transfer to User Defined fields?

AddressGrabber™ Standard does not support transfer to user defined fields, however AddressGrabber™ Business can be configured to support transfer to user defined fields while transferring contact details in web forms.

Can AddressGrabber™ Standard transfer contact information to an already existing record?

Yes, you can transfer contact information to an already existing record. But this option is available only in PIM's like ACT!, GoldMine®, Outlook and Palm. Wherein you can select any field or combination of the following fields such as Name, Company, Email, Phone and Zip in Address Grabber on which update needs to take place.

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When transferring addresses from mail/ notepad/ WordPad/ documents/ web pages, does AddressGrabber™ Standard support addresses other than US/ Canadian addresses?

AddressGrabber™ Standard supports only US addresses. There are plans in future versions for AddressGrabber™ Standard to support Australian, British, German and other addresses.

Why does AddressGrabber™ Standard Parse Results dialog box come up only when transferring addresses from mails/ notepad/ wordpad/ documents?

This dialog box comes up for you to verify if the address has been correctly extracted. If some of the fields have been incorrectly identified, you can edit it before transferring to your address book.

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Will I receive a prompt from AddressGrabber™ Standard for duplicate transfers?

Duplicate transfers will receive a prompt from AddressGrabber™ Standard only when using Outlook® 2000, ACT! , GoldMine® or Palm as destination application

I'm using an Address Book that supports contact sections for both Standard and Home. Is it possible to transfer contact information either to Standard or Home section when using AddressGrabber™?

It is possible to transfer contact information either to Standard or Home section only from the following PIM's like ACT!™, Outlook®, Outlook® Express®, Lotus Organizer. Refer User Guide on how to make the transfer.

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I use a lot of MailMerge documents for my Standard purpose. Can I make these documents compatible with AddressGrabber™?

The facility of transferring addresses to MailMerge documents is available in AddressGrabber™. Refer to the User Guide on how to work with MailMerge documents.

Does AddressGrabber™ Standard have inbuilt applications? What are they?

The following are the applications that are provided free with AddressGrabber™: Data Export, & My Address. For more information about these applications and their utility, check AddressGrabber™ Standard manual.

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Is there a button to "select all records" or entire database within AddressGrabber™?

AddressGrabber™ Standard does not support this feature.

Does AddressGrabber™ Standard take addresses from web pages and transfer them to different PIMs?

Yes, AddressGrabber™ Standard transfers addresses from web pages to different PIMs. Refer to the list of applications, that AddressGrabber™ Standard supports.

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support@egrabber.com

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Email: sales@egrabber.com
Phone: (408) 516-4580 (Monday through Friday 8 AM - 5 PM Pacific Standard Time)

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