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Support FAQs

Check out the following Support FAQ's and clear all your doubts. Most of your questions are answered here. If you still have any difficulty with AddressGrabber, Please use the Support Request Form

  About AddressGrabber™ Standard installation
  Transfer addresses
AddressGrabber™ Standard settings
  AddressGrabber™ Standard updates
What our customers say...


AddressGrabber™ settings

I don't want the AddressGrabber™ Standard Parse Results dialog box coming up when transferring from mails/ notepad/ WordPad/ documents. How do I set this?

Right-click on AddressGrabber™ tray icon and select Options from the menu. In AddressGrabber™ Options dialog box, click Miscellaneous Setup tab. In AddressGrabber™ Extractor Setup Group, clear the selection of Confirm extraction results before sending option. Click OK to confirm and close AddressGrabber™ Options dialog box.

How do I keep the AddressGrabber™ Standard toolbar always on the top?

Click the right mouse button on the far-left corner of the Toolbar, where you see AddressGrabber™ icon, and choose Toolbar always in Front from the menu options. This makes the Toolbar stay on top no matter what application you are running.

Whenever I boot my machine AddressGrabber™ Standard is launched. Is there a way to turn it on or off when I require?

Click on Windows Start button and go to Settings and select Taskbar…. In Taskbar Properties select Start Menu Programs and click on Remove. In the Remove Shortcuts/Folders double click on Startup. Select AddressGrabber™ and click on Remove.

Can I change the size of the AddressGrabber™ Standard Toolbar?

Yes, you can change the size of the Toolbar by right clicking on the AddressGrabber™ icon on the left-hand side of the AddressGrabber™ Toolbar and selecting Show Small/Large Toolbar.

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Whenever I open a text file/ document, source application in toolbar automatically changes to Selected Text. Why?

This is because of the Auto Source Select feature. When this feature is on, AddressGrabber™ automatically detects the application currently open and sets it as your source application in the toolbar.

Since I'm always using ACT!™ as my source application, how do I turn off Auto Source Select feature?

Right-click on AddressGrabber™ tray icon and select Options from the menu. In AddressGrabber™ Options dialog box, click on Source Links tab. Clear the selection in Auto Source Select check box. From the Source Application list, select ACT!™ 2000/4.0. Click OK to close the AddressGrabber™ Options dialog box.

The address book/ PIM I'm using is not shown in the source or destination list in AddressGrabber™ Standard. Why?

First check if AddressGrabber™ supports the address book you are using in the readme.txt or the Quick Start guide. You could also visit the eGrabber website and see if support has been recently added. If it is supported and you are still unable to see the address book, Close AddressGrabber™ and open it again. Right-click on AddressGrabber™ tray icon and select Options. In AddressGrabber™ Options dialog box, click on Add / Hide Applications tab. Click Automatically Add / Hide Applications button. AddressGrabber™ detects the address book installed in your computer and adds it to the Selected Applications list. Click OK to close AddressGrabber™ dialog box. The detected address book will be automatically added to the toolbar.

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Can all address book applications be used as source and destination in AddressGrabber™?

Most of the applications supported by AddressGrabber™ can be used as source and destination. There are some exceptions to this.

Applications that can be used only as Source:

ABC Selected Text

Applications that can be used only as Destination:

  • Data Export
  • Smart Label Printer

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Is there a way to check how many addresses I have transferred today?

Whenever an address is transferred, AddressGrabber™ creates an entry in the log file. The log file gives the following details such as Date and Time of when the transfer was done, FirstName and LastName of the address that was transferred, Source - address book from which the address was transferred and Destination - address book to which the address was transferred. To view the log file, Right-click on AddressGrabber™ tray icon and select Options. In AddressGrabber™ Options dialog box, click on Miscellaneous Setup tab. In Transfer Log group, click View button.

How many address book application icons can I add to the destination list on the toolbar?

You can add 16 address book application icons to the destination list on the toolbar.

How do I Hide/ Remove an address book icon from the toolbar's destination list?

On toolbar, right-click on the address book icon you want to remove and select Remove Link option from the menu.

How do I add an address book icon to the toolbar's destination list?

Right-click on AddressGrabber™ tray icon and select Options from the menu. In AddressGrabber™ Options dialog box, click on Destination Links tab. Select the address book from the list and click Show on Toolbar button.

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Download Quick Start Guide, User Manual and Service pack

Customer Care Support Information

Technical Support
support@egrabber.com

Sales, upgrades and licensing
Email: sales@egrabber.com
Phone: (408) 516-4580 (Monday through Friday 8 AM - 5 PM Pacific Standard Time)

General information
info@egrabber.com

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