• ACT! v16, v17, v18, v19
• ACT! 2013 / 2012 / 2011
• Microsoft® Outlook® 2016 / 2013 / 2010 / 2007 / 2003*
• Microsoft® Excel® 2016 / 2013 / 2010 / 2007 / 2003*
• Salesforce.com**
• PCRecruiter
• Microsoft Dynamics CRM Online (Not supported in Windows XP)***

* Microsoft Office Standard edition only
** Works with Professional, Enterprise, Unlimited editions; provided you have not removed the contact fields your Salesforce.com came configured with. Does not work with Contact Manager and Team/Group Edition.
*** Email support@egrabber.com or Call us at 1-866-299-7314 for getting Plug-in for Free.

LeadGrabber Pro comes with online help, which is very simple and self explanatory. You can also refer the Quick Start Guide and User Manual for more details.

Additional one on one, customized training with our training expert can be purchased at $100 per hour. During this training our expert will understand your business process and help you integrate LeadGrabber into it. Our expert will show you live workflows using the examples you provide. You will also be provided with a video of the training, in case you need to re-train.

Our training expert also conducts monthly webinars on specific aspects of the product. These are free. Please look at the Webinar section to see a schedule of upcoming Webinars.

You can find the notes here https://www.egrabber.com/blog/it-documentation-for-egrabber-product-installations/ any further questions contact us at support@egrabber.com and we would be happy to help.

Other documents:

eGrabber EULA (End-User License Agreement)

LeadGrabber ReadMe.txt

LeadGrabber Help File

If you have purchased the License Key, you can use LeadGrabber Pro for one year. The software expires in one year after the date of registration.

With the Annual LeadGrabber Pro license, you can append (email & phone) for 35,000 records and verify 3,500 emails.

There’s also a Fair Usage limit which is 120% of append limit (that's 42,000 for 35,000 records). When you enter a company and we cannot find a web domain, we do not deduct that from your append email credits - instead we count that in the Fair Usage limit.

Refer the following table for details:

Function	Annual License	Project License (1-month)	Trial License
Append (Email & Phone)	35,000 records	2,000 records	50 records
Verify Email	3,500 emails	1,000 emails	50 emails

Once the Append limit is reached, you need to refill your append limit with an Append Refill add-on.

You can purchase the Append Refill Add-on pack of 5,000 records for $495.

It is recommended that you do not process more than 400 records per day. If you process more than 400 records per day, you could expect performance deterioration and in certain cases blockage of your account, blockage of your computer or blockage of your Internet IP from search engines and portals being used.

Note: Append Refill Pack works only if your license key is active.
Plugin will not extend your license key subscription.

No, we don't have any type of working relationship with any of the data providers. Our tool only Copy-Pastes data that you as a user can already Copy & Paste manually through a standard PC browser. If the site blocks you from manually copy-pasting, our tool won’t function either. Websites have the ability to display content in a read only format, the content is readable by a human but not copy able thru the browser. Our tool will not work on such web-pages either. Our tool is frequently used by people who have legal rights to the data, and are looking for a easier way than manual copy-pasting it into PC or Excel.

We support virtually every website that displays contact in a list format on a website that is copy able thru the browser clipboard. As per the terms of our license agreement it is your responsibility to make sure you have the relevant rights to capture and store the data the way you plan to, before using this Software. Neither eGrabber nor the data-providers can provide you unbiased advice with this regard. Here is the link to eGrabber's End User License Agreement.

eGrabber fully complies with the CAN-SPAM Act and doesn't violate the CAN-SPAM Act in anyway because:

1. eGrabber doesn't provide email IDs. eGrabber just provides a tool (just like IE & Firefox) for the users to perform Internet research.
2. The software doesn't generate numerous permutations to find email IDs. It either finds the email ID of the person you are searching for or finds email IDs of coworkers and intelligently projects the most dominant email pattern.
3. Projected email IDs are clearly mentioned and the users are aware of how those email IDs were obtained.
4. eGrabber doesn't recommend customers to send bulk emails.

To be CAN-SPAM compliant, you need to adhere to the following guidelines set by Federal Trade Commission (FTC) for B2B organizations:

1. Don't use false or misleading header information. Your "From," "To," "Reply-To," and routing information - including the originating domain name and email address - must be accurate and identify the person or business who initiated the message.
2. Don't use deceptive subject lines. The subject line must accurately reflect the content of the message.
3. Identify the message as an ad. The law gives you a lot of leeway in how to do this, but you must disclose clearly and conspicuously that your message is an advertisement.
4. Tell recipients where you're located. Your message must include your valid physical postal address. This can be your current street address, a post office box you've registered with the U.S. Postal Service, or a private mailbox you've registered with a commercial mail receiving agency established under Postal Service regulations.
5. Tell recipients how to opt out of receiving future email from you. Your message must include a clear and conspicuous explanation of how the recipient can opt out of getting email from you in the future. Craft the notice in a way that's easy for an ordinary person to recognize, read, and understand. Creative use of type size, color, and location can improve clarity. Give a return email address or another easy Internet-based way to allow people to communicate their choice to you. You may create a menu to allow a recipient to opt out of certain types of messages, but you must include the option to stop all commercial messages from you. Make sure your spam filter doesn't block these opt-out requests.
6. Honor opt-out requests promptly. Any opt-out mechanism you offer must be able to process opt-out requests for at least 30 days after you send your message. You must honor a recipient's opt-out request within 10 business days. You can't charge a fee, require the recipient to give you any personally identifying information beyond an email address, or make the recipient take any step other than sending a reply email or visiting a single page on an Internet website as a condition for honoring an opt-out request. Once people have told you they don't want to receive more messages from you, you can't sell or transfer their email addresses, even in the form of a mailing list. The only exception is that you may transfer the addresses to a company you've hired to help you comply with the CAN-SPAM Act.
7. Monitor what others are doing on your behalf. The law makes clear that even if you hire another company to handle your email marketing, you can't contract away your legal responsibility to comply with the law. Both the company whose product is promoted in the message and the company that actually sends the message may be held legally responsible.

Source: https://www.ftc.gov/tips-advice/business-center/guidance/can-spam-act-compliance-guide-business

No; List generated by eGrabber tools are not opt-in leads.
eGrabber builds lists from publicly available information on the web. You should treat our leads, same as those coming from manual research.
We don’t recommend you to load eGrabber leads directly into email systems that require leads to be opt-in.
Lists from any automation tool such as eGrabber should be considered cold call lists, and must be nurtured accordingly.

Yes, LeadGrabber is capable of putting online contact lists into a spreadsheet. It figures out the format of most lists and has strong junk removal algorithms to accurately identify name, company and other contact details. Use the "Extract Contacts in List" option in the dropdown next to the Grab button to try this.

The Internet also has thousands of formats of lists and directories and LeadGrabber may make a few mistakes. If you want 100% accuracy of list building with a particular membership website/association website/web directory/online directory, you may order a Custom Extraction Driver for the site. We will make the custom macro for you and install it for your licenses. Minimum customization charges are $500. Charges will vary based on website complexity. Please contact our sales for more details.

Yes, LeadGrabber's plugin AutoNext can help you. Once you install this paid plugin, you need to click Grab just once for each set of search results and AutoNext will automatically flip to the next page once the results on one page is done..

Read more about AutoNext here. It costs $350 for 5000 "page-flips"/navigations.

Open the list of contacts that you want to grab the LeadGrabber browser.

• Highlight all the members on the webpage using your mouse
• Copy them. Use Ctrl+C -or- Right-mouse click what you selected and click "Copy" in the menu
• In the Edit menu, click Paste Records > Paste Multiple Records.
• LeadGrabber will parse the list and put contact information in the grid

This feature works best if the contact information is structured.

If you are collecting a large amount of contact information from a website and need 100% accuracy in parsing, you will need a Custom Extraction Driver. To order one, or to find out more, contact Sales at 408-516-4566

No, there is no need to be a paid member of JigSaw. LeadGrabber works well with both the free and paid versions.

1. Ensure that your Salesforce login and password are entered correct in the "Salesforce.com Contact Linker" window. This window pops up when you try to transfer records to salesforce for the first time.
2. If those are correct, then you may need to use a Salesforce Security Token To get your Security token from Salesforce,
   • Login to your Salesforce account in your browser
   • At the top navigation bar inside Salesforce, go to your name > Setup > Personal Setup > My Personal Information > Reset My Security Token.
   • Click the Reset Security Token button. The new security token is sent via email to the email address on your Salesforce user record. Keep this email. Your security token is not displayed in your settings or profile.
   • This is how you use it. As an example, if your password is mypassword, and your security token is 123456789, then you must enter mypassword123456789 in the "Salesforce.com Contact Linker" window in LeadGrabber. Here's how to reach the settings in LeadGrabber:

Detailed instructions on getting/resetting the security token are available in this Salesforce help article. If you still require help, call us / email us support@egrabber.com

eGrabber is not in the list-selling business like XYZ, what we sell are list-building tools.

We don’t have a database of prospects that you can select & purchase.
We don’t sell leads or lists, so we can’t compare to XYZ selling costs.

You would use our tools, when you cannot find ready-to-buy lists;
(or have in-house starter-lists that need to be updated with decision makers, title, email, phone.)

Out list-building tools can help you build lists 10x faster, than you could do manually.

With our tool, you can build lists in 4 hours, what might take you a whole week to do manually.
The tool pays for itself within first few weeks of usage in time and cost savings.

Example usage of our tools:

1. Our users might short list prospects from professional sites based on keyword, Job Openings, responsibility, background, interest, technology, specialty interest groups, Investment Interests etc These are high yielding prospects, they can’t short-list like this and buy as a list anywhere. They use our tools to get contact information
2. Our users might have a registration list of name/company, but want to append CEOs or contact information. They can’t easily buy the missing information. Our tools helps them find the missing information in an automated manner.

What we sell is a contact research tool for list-builders.
We guarantee, we will find 90%+ of the work email-ID your list-builders can find on the web.
We guarantee, our tool will find work email-ID many times faster than your list-builder can do manually.

If you notice our tool is consistently not finding work email-ID you can find, we can have a look at that situation.
We will take a look into fixing it, of will work on a credit-back based on the situation.

Our tool is primarily sold as a work email-ID and that is the only field we provide a guarantee of finding.

NOTE

1. Our tool can’t find work email-ID that is not available on the web for any user to cut-n-paste
2. We provide a free trial, so you can test how well our tool does in your environment before purchase.

If the phone number is available on the publically searchable internet, LeadGrabber Pro has a 95% chance of picking it up. LeadGrabber only picks up the phone number if it can reasonably verify the number belongs to the contact.

1. eGrabber guarantees the product will perform Internet research at least 3x faster than expert researcher and that the overall accuracy will be as good or better than what they produce.
2. If someone's email ID is on the Internet, our tool has a 95%+ chance of finding it.
3. If someone's email ID is not on the Internet, our tool makes an intelligent analytical guess based on emails of co-workers it finds. Our base assumption is that the email ID pattern would be similar to the prominent pattern the company has used for the co-workers. We expect our guesses to be 3x more accurate than a random guess.

Reasons for Accuracy Errors:

1. eGrabber does not have a database from where it gets contact information. eGrabber conducts Internet research & relies on the information provided online as being accurate. So the results are only as good as the data that is published.
2. eGrabber always provides the source from where it finds emails and marks the data as being FOUND. Even Found emails can bounce, some of the reasons being the person is no longer with the company or the company no longer exists. eGrabber does not check to see if that person is still with the company.
3. One should expect atleast a third of the projected emails to bounce. That is because that person we projected for might not be with the company, they may not have an email ID, the company may not be consistent in the way it creates email IDs for the person.
4. Our software clearly indicates which contact information was found on the Internet & which email IDs were projected. As a customer it is upto you to choose if you want to use only the found emails or both found and projected.

The answer to following one question, almost always determines if you would embrace projected emails:

Which of these two lists do you prefer to work with?

If you answered you prefer the 50% connect-list, because you can reach more people, then you will love our projected email feature. Generally for the aggressive marketers, the risks outweigh the rewards.

If you said, I prefer to only work with 100% certain emails, then you would use only the emails FOUND on the Internet by our software

Projection Accuracy
The accuracy of the projected emails is dependent on how consistent companies you prospect are in issuing similar IDs to all their employees. Most companies like to follow a pattern such as firstname.lastname@abc.com or firstname@abcr.com and so on for such companies, the projection works well.

In some companies, employees are allowed to figure out their own email-id, When projecting email-id of these companies, there is a high probability that the projection would be wrong.

Better ROI on Projected
Your chance of response on a projected email is 2x to 3x higher than the found by going after the projected emails. That's because you are reaching people your competitors are not.

These projected emails are hidden. Your competition gave up & you didn’t. So get rewarded.

Our projected emails are 2x more accurate than an in-house researcher
If you have an in-house researcher, we can guarantee our projection is going to be 2x better than their projection. That's because we sample 10x more pages to get a email pattern

Be Safe, be like everyone else
If your goal was 100% accuracy, you would want to throw out all NO-EMAIL-FOUND leads. And just stick to FOUND.

Else, be Prudent, Stand a chance of winning High
If you are willing to be Business prudent and take a calculated risk, You would use the 4* projected for 50% accuracy and 3* projected for 33% accuracy.

We drink our own Kool-Aid
We have been using projected emails for ages.
We have first hand experience - we reach people that our competitors have not reached yet.
We are looking at the glass full part, not the glass empty part.

That option is still available. In the toolbar above the grid, click on Append > Append Selected. You the option to select both append email and phone at the same time.

Thorough Internet Research goes into finding Business Email Addresses for you. We want *You* to be confident which email addresses are going to get delivered, which ones *might* get delivered and which ones will never get delivered. So we color them differently.

Here’s a screenshot of different status and colors you will see.

We recommend that you DEFINITELY use 1 & 2.
We recommend you NOT to use 4.
We recommend you use 3 only if you feel that taking the risk is worth the reward for you.

If you like technical details, here’s what you’ll want to know:

1-Deliverable (High) : The email address has been validated with that company’s email server and is a valid email account.

2- Deliverable (Medium) : The email address has been projected based on a statistical analysis of the email patterns of that company / Co-Worker’s email addresses, but the company’s email server refuses to verify or deny if email is correct.

3- Probable : The email address was projected. A handful of co-worker email addresses are available on the Internet, if any. Also, the company’s email server refuses to verify or deny if email is correct.

4-Invalid : The email address has been checked with that company’s email server. They say it’s 'Not a real email address.

Yes, you can import a list of email addresses into the LeadGrabber Pro grid and verify them.

You can verify email addresses by any one of the following ways:

A. In the LeadGrabber Pro grid, select the records that you want to verify and click on 'Verify Email' button present on the toolbar

(or)

B. In the menu bar, click on the Tools dropdown and click Verify Email Address.

Append Time zone, Append Postal Address and Append Job Title Level are free, use as-is features. So, there is no change in the Append count.

Add-More-Appends: this is an add-on pack that adds 5,000 more, for $495. Use anytime in the lifetime of your subscription. Call us on +1-866-299-7314, we’ll help you get this.

Here are the counters that the product tracks.

1. Append Email & Phone Count
2. Fair Usage Quota – enables you to run "Find Phone" – a free feature
3. Verify Email Count – this is complementary

	Append Email & Phone Count	Fair Usage Quota	Verify Email Count
When you use the Trial Edition	50	60	100
When you purchase an Annual License	35,000	42,000	3,500
When you Purchase an Add Appends plug-in, the amounts that get refilled	5,000 ($495)	6,000	500
When you Purchase an Email Verifer Plug-in, the amounts that get refilled	-	-	40,000 ($1,495) 5,000 ($295)
Here are the counts that get reduced when you run the product:
When you use "Append Email" on 1 record	-1	-1	0
When you use "Append Phone" on 1 record	0	-1	0
When you use "Append Selected" on 1 record *Append count reduces only when you select only Email.	-1*	-1	0
When you use "Verify Email" on 1 record	0	0	-1

Yes, we do have an option. Please call us on +1-866-299-7314, we’ll help you to use our software on your MAC.

Download the installation file from https://www.egrabber.com/leadgrabberpro/trial.html. The Install Shield Wizard guides you through the rest of the process.

The trial version is fully functional, and you can use the trial version for 7 days or 50 appends / transfers, whichever occurs earlier.

If you have provided a valid E-mail ID at the time of downloading the product, you will receive your Free Trial License Key via E-mail to your E-mail ID.

After installation, the eGrabber Product Registration window appears. Enter the License Key in the space provided and click Register Now.

Click Continue to start using the product.

Once your trial version expires, you cannot download it again. However, you can contact our Sales and extend the trial version period for another 7 days.

You can purchase LeadGrabber Pro from online eGrabber Store. You can contact our sales at 408-516-4566 as well to purchase the product.

• After Installation, the eGrabber Product Registration window appears.
• Enter the License Key you have received and click Register Now.
• After you get the message "Successfully Registered", click Continue to start using the product.

• Check whether you have entered the License Key properly. You can copy and paste the License Key to avoid typing errors.
• Ensure that you are connected to the Internet at the time of registering the product.
• The other problems are, your Internet connection may be slow, or the server may be busy. In these circumstances, check the Internet connection and try registering after some time.

If you want to use the product in multiple systems, you need to purchase multiple licenses. Contact our customer support to get multiple licenses. If you want to use the product in another system with the same license key, follow the steps:

• Unregister the product in System A.
• Install and register the product in System B.

• Note down your License Key number.
• Unregister the product.
• Upgrade your system.
• Install the Product and Register again.
• If you do not unregister the product, it is not possible to register again.

In such exceptional cases, you can contact our customer support to obtain a new license key. Your former license key is revoked and using this key in future violates the terms of License Agreement.

Note: We recommend you to have a backup of the software in a CD or in another system to avoid such discrepancies.

Contact our customer support:

Tel: (408) 872-3103 (8:00 AM to 5:00 PM - Pacific Time)

Email: support@egrabber.com

Yes, duplicate check option is available in LeadGrabber Pro since the information can be captured from multiple sources which may result in duplication of results.

• Click on Tools - DupCheck - Check for Duplicates to run through the captured results and identify duplicates
• Click on Tools - DupCheck - Delete Duplicates to delete the records identified as duplicates

The same DupeCheck option is also available in the tool bar above the grid.

Yes, any information available under the respective columns is sort-able. Click on the respective column once to sort ascending, click on it again to sort descending.

Yes, the lower part (grid) where the information is captured is much like an excel and data can be edited by double clicking on any cell

To transfer the results into the destination application choose the destination application from the destination toolbar (Excel, Outlook, Salesforce.com, ACT or PCR), click on transfer options, set the required configuration and click transfer button, the results will be automatically transferred to the destination application.

LeadGrabber Pro has direct single click export feature to LeadResearcher Pro. LeadResearcher Pro can help you find missing Social Networking Profiles, company details like revenue and others. You can also use the "eGrabber Copy" command found in the right-mouse click menu of the grid. You can "eGrabber Paste" in other latest eGrabber products.

LeadGrabber Pro Grid is a powerful component that displays the contact information and other details extracted from the searches made. You can filter and sort information in this Grid. You can transfer information from the Grid into your application. This works effectively when your results provide thousands of contacts/companies.

Yes. Click 'Tools > Options> Preferences' to open 'LeadGrabber Pro Options'. Select the 'Destination Setup' option and choose the destination application to which you would like to transfer. Click 'OK' to save the changes or you can click on options near the transfer button in the grid toolbar to configure to any destination setup available and then click on OK to change the destination application.

Yes, while capturing information from websites, LeadGrabber Pro extracts the source URL and displays it in the Grid. You can access the original URL from the Grid.

Click 'Tools > Options'. In the 'Destination Setup' dialog box, setup the user fields. Click 'OK'. Now the user-defined field values will be displayed in the Grid.

You can check in the header of the check box column in the grid which will select all the rows displayed in the grid. To highlight a row, just click on the same. To highlight consecutive rows, press the Shift Key and click on the rows. To highlight non-consecutive rows, press the Ctrl key and click on the appropriate rows.

Click 'Menu > Options' in the toolbar. Click Miscellaneous and uncheck the option "Do not warn before deleting data from grid". Now you can view the warning messages again.

To add comments to a particular record click on the comments tab in the preview pane which is available in the screen view to enter the comments for each record and the last entry gets reflected in the grid under the comments column.

Yes. You can transfer the same set of results to different applications by changing the destination setup. Refer to LeadGrabber Pro help to know how to change the destination setup.

When LeadGrabber Pro finds more than one duplicate record in the contact manager, the option Update existing contact is disabled. You can either add the contact as a new record or skip the transfer.

To pause an Append or a Grab process, just click Abort. You will not lose any data that has already been added. Clicking Abort just stops the process, whether it is an Append or a Grab. To continue, simply click the Append / Grab button again.

Yes, the beginner's webinar is available at our website. You can get to it through the link https://www.egrabber.com/webinar/webinar_archive.html

If you have purchased LeadGrabber Pro, you will receive free updates for one year. Please check the product 'Live Update' to download the free updates.

To renew your LeadGrabber Pro license, please call us at (408) 516-4566 / 866-299-7314 (Toll Free) or email us at support@egrabber.com